Question 1

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average amount of time a part spends at this workstation?

Accepted Answer

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Question 2

A Department of Motor Vehicle (DMV) testing center currently has six (6) testers who test 68 drivers per day. Each tester can test twelve (12) drivers per day. Testers are complaining about being too busy and the center being understaffed. In order for there to be 80% utilization of the testers, how many testers should be added at the center?

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Question 3

An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. What is the weekly capacity?

Accepted Answer

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Question 4

The average number of hotel rooms occupied per day during the month of March is 225. Rooms are booked on average for 2.5 days. On average, how many new bookings occur each day?

Accepted Answer

The answer of The average number of hotel rooms occupied...

Question 5

You were just promoted to manage the process defined by the four stages A to D below. This process could be a human resource management, marketing, accounting, finance, or engineering process and you are the manager. This is your chance to impress your boss and be promoted again. After three months on the job you realize something is not right with the process because your employees experience big pile ups of work, things take too long to be processed, the opportunity for error is increasing, and the entire process is approaching chaos. Do a process and capacity analysis of this process. The numbers in parentheses (#) are the times in minutes to complete one unit of work. Demand on the process averages 30 units per hour and each unit must be worked on by all four stages. Administrative clerk(s) do Stage A work. The assistant manager(s) do Stages C and D work. The coding specialist(s) do Stage B work.  Currently, there are 3 administrative clerks, 2 coding specialists, and 3 assistant managers on duty. Each assistant manager is cross-trained so he/she can do Stage C or Stage D work. 
a.Which stage of work is the bottleneck? What is the capacity (in units per hour) at the bottleneck stage?
b.What should the throughput rate be set at so that the utilization at the bottleneck stage is 90%?
c.Based on your throughput rate found in question b above, what will be the utilization at each of the work stages?

Accepted Answer

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Question 6

A car rental company at a major airport has 70% of its fleet of 200 cars rented each day on average. Cars are rented for an average of 4 days. How many rentals are processed each day on average?

Accepted Answer

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Question 7

A Department of Motor Vehicle (DMV) testing center has six (6) testers who test 50 drivers in total per day. Each tester can test twelve (10) drivers per day. What is the center's utilization?

Accepted Answer

The answer of A Department of Motor Vehicle (DMV) testing...

Question 8

A Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?

Accepted Answer

The answer of A Department of Motor Vehicle (DMV) testing...

Question 9

For a Marriott hotel call center the expected service rate was 3.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on-duty during the 6:30 to 7:00 am time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period?

Accepted Answer

The answer of For a Marriott hotel call center the...

Quiz 7: Process Selection, Design, and Analysis

A manufacturer's average work-in-process inventory for Part 1234 is 1,250 parts. The workstation produces parts at the rate of 150 parts per day. What is the average amount of time a part spends at this workstation?

An order fulfillment process normally operates two shifts a day, six days per week. Under normal conditions, 380 orders can be processed per shift. What is the weekly capacity?

The average number of hotel rooms occupied per day during the month of March is 225. Rooms are booked on average for 2.5 days. On average, how many new bookings occur each day?

A car rental company at a major airport has 70% of its fleet of 200 cars rented each day on average. Cars are rented for an average of 4 days. How many rentals are processed each day on average?

A Department of Motor Vehicle (DMV) testing center has six (6) testers who test 50 drivers in total per day. Each tester can test twelve (10) drivers per day. What is the center's utilization?

A Department of Motor Vehicle (DMV) testing center has ten (10) testers who test 75 drivers per day. Each tester can test eight (8) drivers per day. What would the service rate need to be in order to achieve 85% utilization?