Special software packages called ________ can help an organization manage customer service.

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) systems are specifically designed to help organizations manage and improve their customer service. These software packages include tools for tracking customer interactions, analyzing customer data, and automating customer service processes to enhance the customer experience. EDI (Electronic Data Interchange) systems are used for exchanging electronic documents between organizations, POS (Point of Sale) systems are used for processing sales transactions, and VMI (Vendor Managed Inventory) systems are used for managing inventory levels between suppliers and customers. While these systems can be important for managing business operations, they are not focused on customer service.

Special Software Packages Called ________ Can Help an Organization Manage