a dimension of service quality,the ability to perform the promised service dependably and accurately is referred to as __________.
A) reliability
B) responsiveness
C) competence
D) courtesy
E) empathy

Question

Quizplus · Accepted Answer

Reliability refers to the ability of a service provider to perform the promised service dependably and accurately. This includes factors such as consistency, timeliness, and accuracy in service delivery. Responsiveness, competence, courtesy, and empathy also contribute to service quality, but they do not specifically refer to the ability to perform the promised service dependably and accurately.

A Dimension of Service Quality,the Ability to Perform the Promised