dimension of service quality called __________ is willingness to help customers and provide prompt service.
A) assurance
B) reliability
C) responsiveness
D) empathy
E) sympathy

Question

Quizplus · Accepted Answer

Responsiveness refers to the willingness of service providers to help customers and provide prompt service. Assurance refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence. Reliability refers to the ability to perform the promised service accurately and dependably. Empathy refers to the caring and individualized attention provided to customers' needs. Sympathy is not a recognized dimension of service quality.

Dimension of Service Quality Called __________ Is Willingness to Help