dimension of service quality called __________ is caring,and individualized attention provided to customers.
A) assurance
B) reliability
C) responsiveness
D) empathy
E) sympathy

Question

Quizplus · Accepted Answer

The dimension of service quality that is defined by caring and individualized attention provided to customers is empathy. This refers to the ability of service providers to understand and anticipate the needs of their customers and provide personalized service that meets those needs. Options A, B, C, and E refer to other dimensions of service quality, but none of them specifically address empathy.

Dimension of Service Quality Called __________ Is Caring,and Individualized Attention