Question 1

Which of the following is not one of the ways in which a Business Process Management System can improve internal control?

Accepted Answer

Innovative technology allowing access and authorization controls to be programmed at the transaction level is more about security and access management rather than improving internal control through Business Process Management Systems (BPMS). BPMS improves internal control by automating the routing of documents for approval, alerting users for actions, and documenting processes for review, not specifically through programming access at the transaction level.

Question 2

Which or the following does not typically cause outsourcing failures?

Accepted Answer

Downsizing may not directly cause outsourcing failures, as it is a separate decision made by the company. However, downsizing can impact outsourcing by reducing the internal resources available to manage and oversee the outsourced work, leading to potential issues with communication, quality control, and contract management. A, B, and C can all contribute to outsourcing failures by creating misunderstandings, unrealistic expectations, and inadequate planning and communication between the company and the outsourcing provider.

Question 3

WorldWide Supermarket,a grocery store with 5,000 locations around the world surprised financial markets by announcing that it was selling all of its computers to CompuService and hiring the firm to operate and manage the supermarket's system.WorldWide Supermarket just engaged in which type of outsourcing agreement?

Accepted Answer

The answer of WorldWide Supermarket,a grocery store with 5,000 locations...

Question 4

Sabella Cycles declared bankruptcy in 2013 and has since closed 5 outlets,or approximately 25% of its locations.Sabella needs to reduce the costs of operating the firm's information systems.To accomplish this,Sabella might decide to

Accepted Answer

Outsourcing system operations would likely reduce the costs associated with operating the firm's information systems. This option would allow Sabella to hand off IT responsibilities to a third-party provider, who could provide the necessary technical expertise to maintain the system while minimizing expenses for the company. Replacing or customizing the existing system may also help achieve cost savings, but could involve greater time and capital investments. Purchasing a canned software system might not sufficiently address Sabella's needs and could lead to added expenses for customization or training.

Question 5

Why might outsourcing cause employee resistance?

Accepted Answer

When a company decides to outsource a part of its operations, it often results in downsizing or layoffs of current employees. This can cause employee resistance as it may create job insecurity and a lack of trust in the company's management. Employees may also feel that their jobs are being undervalued or replaced by cheaper labor. Outsourcing can create a sense of uncertainty and loss of control for employees, which may lead to resistance or pushback against the decision.

Question 6

True or False: Business process management (BPM)evolved from business process reengineering (BPR)because BPR had such a high success rate that firms wanted to expand it to cover all aspects of a firm's business process operations.

Accepted Answer

BPM did not evolve from BPR, rather it is a distinct discipline with a focus on continuous improvement and optimization of business processes. BPR was a management approach popular in the 1990s that sought to radically redesign and improve a firm's processes, while BPM is a more iterative and ongoing approach to process improvement.

Question 7

According to a survey discussed in your textbook,what percentage of outsourcing experiences have been labeled as "disasters" by company executives?

Accepted Answer

According to the survey mentioned, 17% of outsourcing experiences have been labeled as "disasters" by company executives.

Question 8

Benathir Donathat,director of the project committee,has received approval from management for implementation of a new accounting information system.After putting out an RFP,the committee settled on a Web-based application service provider that will manage all hardware and software required by the system,with fees based on usage.The committee decided to go with

Accepted Answer

The committee decided to outsource the system to a Web-based application service provider, which means that they are choosing an outsourced system. This allows the provider to manage all the hardware and software required by the system, which can be more efficient and cost-effective for the organization. The fees are also based on usage, which can be beneficial if the organization has fluctuating needs for the system.

Question 9

Describe outsourcing and identify the two types of outsourcing agreements.

Accepted Answer

The answer of Describe outsourcing and identify the two types...

Question 10

Which of the following is not an element of managing a business process "end to end"?

Accepted Answer

While identifying process experts can be helpful, it is not necessarily an element of managing a business process "end to end". The other choices (B, C, and D) are all key elements of managing a process from beginning to end.

Question 11

The risk of losing a fundamental understanding of a company's AIS needs and the strategic users of an AIS as a result of outsourcing is referred to as

Accepted Answer

The answer of The risk of losing a fundamental understanding...

Question 12

The unauthorized disclosure of sensitive information is an example of what risk associated with outsourcing?

Accepted Answer

Outsourcing involves transferring control of certain aspects of a business to an external party. The risk associated with outsourcing is a loss of control, which can include the unauthorized disclosure of sensitive information. This risk can potentially harm a company's reputation and put it at legal risk as well.

Question 13

In which of the following cases is outsourcing likely to be the best solution to the firm's data processing needs?

Accepted Answer

Outsourcing data processing for online ordering and fulfillment would be a good solution for Peterson International, as it is a temporary and seasonal need. Outsourcing allows the firm to access specialized expertise and resources without investing in expensive technology and staff permanently.

Question 14

Describe each of the four important principles underlying Business Process Management (BPM).

Accepted Answer

The answer of Describe each of the four important principles...

Question 15

Which of the following is not a benefit of outsourcing?

Accepted Answer

Outsourcing involves delegating specific tasks or functions to an external company or individual. While outsourcing can provide benefits such as access to greater expertise and technology, improved development time, and lower costs, it can also lead to less control over the outsourced tasks or functions. Therefore, option B - greater control - is not a benefit of outsourcing.

Question 16

Business Process Management views business processes as

Accepted Answer

Business Process Management (BPM) views business processes as strategic organizational assets that help an organization achieve its goals and objectives. BPM involves identifying, designing, implementing, monitoring, and continuously improving business processes to drive efficiency, effectiveness, and agility in an organization. It emphasizes the importance of process ownership, cross-functional collaboration, continuous learning, and digital transformation to enhance organizational performance and competitiveness. Therefore, choice A is the best answer. Choices B, C, and D are incorrect because they do not reflect the essence of BPM as a strategic, holistic, and sustainable approach to managing business processes.

Question 17

Which of the following is not true about business process management (BPM)and enterprise resource planning (ERP)systems?

Accepted Answer

The answer of Which of the following is not true...

Question 18

Discuss how information system outsourcing can provide the organization with both a business solution and asset management.

Accepted Answer

The answer of Discuss how information system outsourcing can provide...

Question 19

How does outsourcing improve an organization's utilization of assets?

Accepted Answer

The answer of How does outsourcing improve an organization's utilization...

Question 20

All of the following are reasons a company might choose to outsource its systems operations and maintenance except

Accepted Answer

The answer of All of the following are reasons a...

Quiz 21: Ais Development Strategies