Question 1

InfoTech Horizons, an IT company, is seeking to hire an experienced IT professional to assist the Chief Information Officer in his role. The new hire will be groomed to take on the role of the Chief Information Officer. Which of the following candidates, all of whom have good technical skills, will prove to be the best choice?
A) a computer professional with good knowledge of business
B) a computer professional who uses jargon very often while interacting with internal customers
C) a computer professional who is of the opinion that people without technical knowledge should be laid-off
D) a computer professional who discourages ideas from employees about changing the information systems

Accepted Answer

The best choice is the candidate who not only has good technical skills but also has knowledge of business. This will make them a suitable candidate to assist the Chief Information Officer in his role and be groomed for the role in the future. The other candidates display negative behaviors such as using jargon, having a negative attitude towards employees, and discouraging ideas, which would not be ideal for this position.

Question 2

A patient lodges a complaint with the management of a hospital because he is unsatisfied with their policies on safeguarding patient information. In this situation, which of the following individuals is responsible for ensuring that the hospital policies safeguard the information of the patients?
A) the Chief Executive Officer
B) the Chief Technology Officer
C) the Chief Knowledge Officer
D) the Chief Privacy Officer

Accepted Answer

The Chief Privacy Officer is responsible for ensuring that the hospital policies safeguard the information of the patients. They are in charge of the development, implementation, and enforcement of privacy policies and procedures. The CEO is responsible for overall management of the hospital, the CTO for technology, and the CKO for knowledge management, but they may not necessarily be directly responsible for patient privacy.

Question 3

Which of the following is a common source of misunderstanding between IT and other departments?
A) different levels of organization goals
B) bad infrastructure
C) different levels of communication skills
D) technical jargon

Accepted Answer

Technical jargon is a common source of misunderstanding between IT and other departments because IT professionals often use technical terms and acronyms that may not be familiar to non-IT staff. This can result in miscommunication and confusion, especially when discussing complex technical issues or projects.

Question 4

Which of the following functional areas in an information systems department maintains the location of servers and communications equipment?
A) operations
B) end-user support and help desk
C) services administration
D) systems

Accepted Answer

The operations functional area is responsible for the day-to-day maintenance and management of the organization's IT infrastructure, including maintaining the location of servers and communications equipment. End-user support and help desk deal with user issues, services administration is more focused on managing IT service delivery, and systems are responsible for the design and development of software and hardware solutions.

Question 5

Which of the following statements is true of the IT department areas?
A) The help desk department maintains the environmentally controlled areas in which servers and communications equipment are located.
B) The systems administration department installs, manages, and updates servers.
C) The enterprise systems and applications department handles backups and archiving.
D) The operations department provides services to internal and external customers on technology issues.

Accepted Answer

The systems administration department installs, manages, and updates servers. The help desk department provides user support, not maintenance of environmentally controlled areas. The enterprise systems and applications department handles software, not backups and archiving. The operations department may provide technology services, but it is not specified which specific area they are responsible for.

Question 6

Which of the following techniques helps IT staff collaborate with people in other functional areas?
A) focusing on technical issues and ignoring the business goals
B) avoiding using technical terms while speaking to internal customers
C) learning human resource terminologies and strategies
D) educating internal customers about technical jargons

Accepted Answer

Avoiding using technical terms while speaking to internal customers helps IT staff to communicate more effectively with people in other functional areas, making collaboration smoother.

Question 7

In an information system department, the operations department is responsible for ________.
A) installing and managing communications technologies and networks
B) providing services to internal and external customers on technology issues
C) installing and updating servers
D) handling backups and archiving

Accepted Answer

The operations department in an information system department is responsible for handling backups and archiving. They ensure that data is securely stored and can be easily retrieved if needed. While they may also assist with tasks such as installing and updating servers, their primary focus is on the maintenance and management of data storage.

Question 8

The risk of privacy breaches in information systems has become greater because ________.
A) information systems have become more powerful and interconnected
B) information systems seldom need to be upgraded
C) there are no regulations and standards for developing information systems
D) information systems have become increasingly isolated

Accepted Answer

With the increased use and interconnectedness of information systems, there are more opportunities for privacy breaches to occur due to the larger amounts of data being transferred and stored.

Question 9

It is important to appreciate the ethical issues involved in the development and use of information systems because ________.
A) the data they contain is vast and personal
B) the revenue of organizations is closely tied to their use
C) they are not regulated by any governmental bodies
D) they can be mass-produced by organizations with limited technical expertise

Accepted Answer

Information systems often contain vast amounts of personal data, such as financial and health information, and can have far-reaching impacts on individuals and society. Therefore, it is important to consider the ethical implications of their development and use. While B, C, and D may also be relevant factors to consider, they are not as directly related to ethical concerns as the personal data contained within information systems.

Question 10

Which of the following poses a hindrance to the adoption of information systems in nonprofit organizations and government?
A) the complexity of information systems
B) the absence of tech-savvy employees in the market
C) the lack of dedicated funding
D) the weak security of information systems

Accepted Answer

Nonprofit organizations and government agencies often face budget constraints and a lack of dedicated funding to invest in information systems. This can hinder their ability to adopt and implement these systems, as they may not have the resources necessary to purchase, train employees, and maintain the technology over time. The other options (A, B, and D) may also pose challenges, but they are not as significant as the lack of dedicated funding for nonprofits and government agencies.

Question 11

Which of the following is an example of volunteering with the help of an information system?
A) A volunteer uses his cell phone to translate books into Spanish while commuting to work.
B) A volunteer visits a branch of the CRY organization in his city to donate money.
C) A volunteer spends every summer teaching English in schools in Africa.
D) A volunteer donates his old clothes to an orphanage in his neighborhood.

Accepted Answer

The use of a cell phone and translation software to volunteer while commuting to work is an example of using an information system to volunteer. The other options involve direct donation, teaching, or giving away items, but do not involve the use of an information system.

Question 12

The facilities manager at Symphony Systems, an IT services company, wants the information systems department to set up a virtual collaboration team. Which of the following ways would enable him to communicate more effectively with the IT staff?
A) avoiding IT jargon
B) emphasizing the returns on investment
C) highlighting the value of IT
D) describing his end goal and not the means to get there

Accepted Answer

The answer of The facilities manager at Symphony Systems, an...

Question 13

Harry, an employee of Bennett-Techno Inc., is responsible for ensuring that the technological setup in the organization supports the organization goals. He is also responsible for setting the organization goals. Which of the following positions does Harry hold in the organization?
A) Human Resource Director
B) Chief Executive Officer
C) Vice President of Sales
D) Chief Information Officer

Accepted Answer

Harry holds the position of Chief Information Officer, as he is responsible for ensuring that the technological setup in the organization supports the organization goals and is responsible for setting the organization goals related to technology.

Question 14

Unknown hackers hack into the network security of a bank and steal the personal identification information of approximately 200,000 clients. Which of the following persons will be responsible for handling this situation?
A) the Chief Technology Officer
B) the Chief Knowledge Officer
C) the Chief Procurement Officer
D) the Chief Information Security Officer

Accepted Answer

The Chief Information Security Officer (CISO) is responsible for maintaining the security of an organization's information and technology systems. In this scenario, the CISO would be in charge of handling the breach and mitigating any potential damage by implementing security measures to prevent further breaches and notifying impacted clients.

Question 15

________ is the person who heads the department responsible for managing and maintaining information systems, and ensuring they support the organization's strategic goals.
A) Chief Information Officer
B) Chief Finance Officer
C) Chief Knowledge Officer
D) Chief Privacy Officer

Accepted Answer

The Chief Information Officer (CIO) is responsible for overseeing the department that manages and maintains information systems, as well as ensuring that those systems support the organization's strategic goals. The other options are not directly related to information systems management.

Question 16

Which of the following individuals is responsible for ensuring that a company's confidential information is well-protected?
A) the Chief Information Security Officer
B) the Chief Executive Officer
C) the Chief Technology Officer
D) the Chief Knowledge Officer

Accepted Answer

The Chief Information Security Officer, or CISO, is typically responsible for ensuring the confidentiality, integrity, and availability of a company's information assets, including confidential information. They are responsible for implementing and enforcing security policies and procedures, as well as managing security incidents and responding to breaches. The other roles listed may have some responsibility for information security, but the CISO is typically the primary person responsible for protecting a company's confidential information.

Question 17

Which of the following is the role of a Chief Privacy Officer in an organization?
A) overseeing the use of technology and innovation in the organization
B) ensuring that private information of customers is protected from natural disasters
C) helping shape the policies that govern the protection of confidential information
D) improving the organization's ability to capture, nurture, and disseminate knowledge

Accepted Answer

The role of a Chief Privacy Officer is to help shape the policies that govern the protection of confidential information in an organization. They are responsible for ensuring that the organization complies with applicable privacy laws and regulations, and develop procedures and guidelines for the handling of sensitive data. They also work with other departments within the organization to establish appropriate privacy policies and procedures. Option A pertains to the role of a Chief Information Officer, while option B pertains to the role of a Business Continuity Manager. Option D pertains to the role of a Knowledge Manager.

Question 18

Marsha, a sales executive, faces issues while copying data from one spreadsheet to another. The formatting of the copied data is not the same as that of the data that is pasted. She started facing this problem only after her older spreadsheet application was upgraded to a newer version. She raises a ticket stating "Request older system. New system not working as desired." The IT technician misconstrues this as a request to replace the computer with an older version. When Marsha returns the next morning, she finds that her computer has been replaced with an older version. Which of the following is the reason why her request had been misunderstood?
A) absence of a proper IT-support structure
B) the lack of a dedicated help desk
C) different levels of communication skills
D) the jargon barrier

Accepted Answer

The IT technician misunderstood Marsha's request because of the jargon barrier. Marsha used the term "older system" to refer to the older version of the spreadsheet application, but the technician interpreted it as an older version of the computer. This shows a lack of understanding of the specific terminology used in different departments or fields, which can lead to misinterpretation of requests or instructions.

Question 19

In an information systems department, the enterprise systems subunit is responsible for ________.
A) installing, managing, and updating servers
B) providing services to internal and external customers on technology issues
C) developing, installing, maintaining, and overseeing the organization's mission-critical software applications
D) maintaining the environmentally controlled areas in which servers and communications equipment are located

Accepted Answer

The enterprise systems subunit is responsible for developing, installing, maintaining, and overseeing the organization's mission-critical software applications. This includes large-scale applications such as enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems.

Question 20

________ plays a leading role in managing efforts to improve an organization's ability to capture, nurture, and disseminate expertise.
A) Chief Technology Officer
B) Chief Knowledge Officer
C) Chief Privacy Officer
D) Chief Information Security Officer

Accepted Answer

The Chief Knowledge Officer (CKO) is responsible for managing an organization's knowledge and expertise. This involves developing strategies for capturing and sharing knowledge among employees, as well as implementing technology solutions to support these efforts. The CKO plays a critical role in promoting innovation and continuous improvement within the organization.

Quiz 1: Information Systems and People

A patient lodges a complaint with the management of a hospital because he is unsatisfied with their policies on safeguarding patient information. In this situation, which of the following individuals is responsible for ensuring that the hospital policies safeguard the information of the patients?

Which of the following is a common source of misunderstanding between IT and other departments?

Which of the following functional areas in an information systems department maintains the location of servers and communications equipment?

Which of the following statements is true of the IT department areas?

Which of the following techniques helps IT staff collaborate with people in other functional areas?

In an information system department, the operations department is responsible for ________.

The risk of privacy breaches in information systems has become greater because ________.

It is important to appreciate the ethical issues involved in the development and use of information systems because ________.

Which of the following poses a hindrance to the adoption of information systems in nonprofit organizations and government?

Which of the following is an example of volunteering with the help of an information system?

The facilities manager at Symphony Systems, an IT services company, wants the information systems department to set up a virtual collaboration team. Which of the following ways would enable him to communicate more effectively with the IT staff?

Harry, an employee of Bennett-Techno Inc., is responsible for ensuring that the technological setup in the organization supports the organization goals. He is also responsible for setting the organization goals. Which of the following positions does Harry hold in the organization?

Unknown hackers hack into the network security of a bank and steal the personal identification information of approximately 200,000 clients. Which of the following persons will be responsible for handling this situation?

________ is the person who heads the department responsible for managing and maintaining information systems, and ensuring they support the organization's strategic goals.

Which of the following individuals is responsible for ensuring that a company's confidential information is well-protected?

Which of the following is the role of a Chief Privacy Officer in an organization?

In an information systems department, the enterprise systems subunit is responsible for ________.

________ plays a leading role in managing efforts to improve an organization's ability to capture, nurture, and disseminate expertise.