Consumers can make an adjustment for a service that is poor, provided that service is reliable. This notion reflects the core service value of timeliness.

Question

Quizplus · Accepted Answer

The statement is incorrect. The core service value of timeliness refers to the ability of a service provider to deliver services on time and meet the expectations of customers. Poor service quality or reliability can undermine this value, and consumers may not be able to make an adjustment for such service.

Consumers Can Make an Adjustment for a Service That Is