A customer service function at an insurance firm that handles claims based on the first letter of the customer's last name is an example of applying group technology to a service operation.

Question

Quizplus · Accepted Answer

Group technology typically refers to organizing similar processes, equipment, or operations to improve efficiency, often in manufacturing or production settings. Assigning customer service tasks based on the customer's last name does not align with the principles of group technology, as it does not involve grouping similar tasks or processes.

A Customer Service Function at an Insurance Firm That Handles