Which type of process map should be used to track the movement of a customer's complaint from one department to the next until it is resolved?
A)input process map
B)swim lane process map
C)entity process map
D)data flow process map

Question

Quizplus · Accepted Answer

A swim lane process map is designed to show the movement of a process across different departments or individuals. Additionally, the swim lane map can show the involvement of different departments in the resolution of a customer's complaint. Thus, it is the most suitable type of process map for tracking the movement of a customer's complaint from one department to the next until it is resolved.

Which Type of Process Map Should Be Used to Track