________ are teams or individuals who have the authority and responsibility for improving the organization's business processes.
Correct Answer:
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Q3: Process owners are empowered employees that have
Q4: Costs incurred by defects that occur prior
Q5: A technique used to translate customer requirements
Q6: Describe the four quality-related costs and tell
Q7: A(n)_ cost is incurred by a company
Q9: A person or company taking the stance
Q10: A customer that concentrates on the ease
Q11: Define employee empowerment and process ownership. How
Q12: Joseph Juran's definition of quality as "fitness
Q13: The _ dimension of quality asks how
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