Define employee empowerment and process ownership. How are these two concepts related?
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Q6: Describe the four quality-related costs and tell
Q7: A(n)_ cost is incurred by a company
Q8: _ are teams or individuals who have
Q9: A person or company taking the stance
Q10: A customer that concentrates on the ease
Q12: Joseph Juran's definition of quality as "fitness
Q13: The _ dimension of quality asks how
Q14: Money spent training an employee how to
Q15: Total Quality Management is the management of
Q16: A quality perspective that focuses on whether
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