Many companies use incentives and bonuses to motivate greater productivity and better quality work.An effective bonus/incentive system should incorporate realistic,attainable goals that can be objectively measured.What is not a desired result of an employee bonus/incentive system?
A)employees may recommend unnecessary services to customers in order to exceed set sales quotas and earn a bonus
B)employees may look for ways to improve service
C)employees may analyze their work environment and find ways to cut costs
D)employees may work harder and may be more motivated to exceed target goals to earn a bonus

Question

Quizplus · Accepted Answer

This option describes unethical behavior that may occur when the incentive system is focused solely on sales quotas, rather than on overall performance or customer satisfaction. Encouraging employees to recommend unnecessary services can damage the company's reputation and lead to mistrust from customers.

Many Companies Use Incentives and Bonuses to Motivate Greater Productivity