Question 1

Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?
A)Team states
B)Team viability
C)Team sensitivity
D)Groupthink
E)Transactive memory

Accepted Answer

Team viability refers to the degree to which teams are capable of remaining together as ongoing entities.

Question 2

Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?
A)Cohesion
B)Mental models
C)Groupthink
D)Potency
E)Boundary spanning

Accepted Answer

Potency refers to the degree to which team members believe they can be effective across a variety of situations and tasks.

Question 3

Which type of network structure in communication has the least degree of centralization?
A)All channel network
B)Circle network
C)Y network
D)Wheel network
E)X network

Accepted Answer

In an all channel network, every individual communicates with every other individual. This results in a lack of hierarchy or centralization, as no single node is more important in terms of communication than any other node.

Question 4

Which of the following refer(s) to the level of common understanding among team members with regard to important aspects of the team and its tasks?
A)Cohesion
B)Mental models
C)Groupthink
D)Potency
E)Boundary spanning

Accepted Answer

Mental models refer to the shared understanding among team members regarding important aspects of the team and its tasks. Cohesion refers to the degree of interpersonal attraction among team members, groupthink refers to the tendency for groups to strive for consensus and minimize dissent, potency refers to a team's perceived efficacy and motivational level, and boundary spanning refers to a team's ability to interact with individuals or groups outside of the team.

Question 5

Many years ago, Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect.The ad showed a rancher, who had used a different company, complaining that he had ordered 100 oxen from his supplier and instead received 100 dachshunds.The mix-up was probably due to the presence of _____ is the communication process.
A)noise
B)poor encoding
C)poor medium choice
D)improprer network choice
E)process loss

Accepted Answer

The presence of noise in the communication process can disrupt the message being sent from the sender to the receiver. In this case, the mix-up of the rancher's order may have been caused by noise in the communication process, which resulted in him receiving the wrong shipment.

Question 6

If you say that the information richness of a communication process is high, it means that:
A)the amount of noise in the communication process is high.
B)the amount and depth of information getting transmitted in the communication process is high.
C)the sender is encoding unnecessary information in the communication process.
D)the receiver is unable to decode the information encoded by the sender.
E)the receiver is transmitting an overload of feedback to the sender.

Accepted Answer

Information richness refers to the amount and depth of information shared in a communication process. If the information richness is high, it means that a lot of relevant information is being exchanged, which makes the communication process effective and efficient. It has nothing to do with noise, unnecessary information, decoding problems, or feedback overload.

Question 7

Training that provides students or employees with the knowledge, skills, and abilities necessary to be a high performing team member are considered ______ because they can be used in many different situations rather than in just one or two specific situations.
A)transportable competencies
B)detachable competencies
C)mental models
D)cross-training competencies
E)efficiencies

Accepted Answer

Transportable competencies refer to skills and knowledge that can be used in various different situations, making them valuable and adaptable to different roles and industries. This aligns with the description provided in the question.

Question 8

One way to potentially prevent problems associated with cohesion is to formally institute the role of a(n) _____, who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team.
A)ambassador
B)scout
C)devil's advocate
D)advisor
E)coach

Accepted Answer

The most effective solution to prevent problems associated with cohesion is to formally institute the role of a devil's advocate. The devil's advocate is responsible for evaluating and challenging prevailing points of view in a constructive manner, and also bringing in fresh perspectives and ideas to the team. By performing this role, the devil's advocate can help the team avoid groupthink, identify potential blindspots, and encourage constructive dialogue and debate.

Question 9

Navy Seals go through extremely difficult training.Those who succeed become members of one of the most elite fighting units in the world.They trust each other completely and form intense emotional bonds.These teams have high levels of ______.
A)cohesion
B)potency
C)boundary spanning prowess
D)transactive trust
E)reactive affinity

Accepted Answer

The passage mentions that Navy Seals form intense emotional bonds and trust each other completely, which indicates high levels of cohesion.

Question 10

The idea behind _____ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.
A)systems monitoring
B)goal setting and performance management
C)cross-training
D)boundary spanning
E)task coordination

Accepted Answer

Cross-training allows team members to develop an understanding of each other's roles and responsibilities, which helps in developing shared mental models and increasing overall team effectiveness. Systems monitoring, goal setting and performance management, boundary spanning, and task coordination may all contribute to team effectiveness, but they do not necessarily focus on developing shared mental models among team members.

Question 11

Teamwork processes have a _____ effect on team commitment.
A)weak positive
B)weak negative
C)moderate negative
D)strong positive
E)strong negative

Accepted Answer

Research suggests that effective teamwork processes have a strong positive effect on team commitment. This is because when team members feel that their contributions are valued and they are part of a cohesive group, they are more likely to feel committed to the team and its goals. Effective teamwork processes can also lead to increased trust, communication, and task satisfaction among team members, further strengthening their commitment to the team.

Question 12

_____ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.
A)Cohesive
B)Normative
C)Transactive
D)Potency
E)Bounded rational

Accepted Answer

Transactive memory refers to how specialized knowledge is distributed among team members in a way that creates an effective system of memory for the team. This means that each team member has specific knowledge and expertise, and the team is able to efficiently access and utilize this knowledge by relying on each other's expertise.

Question 13

In communication, the _____ network is the most effective for teams handling complex tasks.
A)all channel
B)circle
C)Y
D)wheel
E)Y and wheel

Accepted Answer

When work is complex and difficult to understand, the team can benefit if members have the ability to communicate with anyone on the team, as in an all-channel network, to get assistance or resolve problems.

Question 14

In highly cohesive teams, when members try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives, it refers to:
A)task conflict.
B)production blocking.
C)boundary spanning.
D)social loafing.
E)groupthink.

Accepted Answer

This scenario describes groupthink, which occurs when members of a group prioritize consensus and conformity over critical thinking and alternative perspectives. This can lead to poor decision-making and a lack of creativity or innovation within the team.

Question 15

In a project team at Kaizen International, everyone focuses on his or her specialty and what they do best.Members know exactly where they can go to get information when there are gaps in their knowledge, and this team produces synergistic results.This shows that the project team at Kaizen has an effective:
A)staff validity.
B)mental model.
C)transactive memory.
D)potency.
E)hierarchical sensitivity.

Accepted Answer

The described project team shows characteristics of transactive memory, which is the ability of the team to collectively remember and utilize knowledge from each team member's specialized domain. This allows for smooth collaboration and effective results.

Question 16

The highest level of information richness is achieved when messages are transmitted through _____.
A)personal notes
B)face-to-face channels
C)computer reports
D)the telephone
E)e-mails

Accepted Answer

Face-to-face channels provide the highest level of information richness as they allow for immediate feedback, nonverbal cues, and personalization. Personal notes, computer reports, telephone, and e-mails lack one or more of these elements, making them less rich channels for communication.

Question 17

When members of a team develop strong emotional bonds to other members of the team and to the team itself, it refers to _____, which tends to foster high levels of motivation and commitment to the team.
A)cohesion
B)mental models
C)transactive memory
D)potency
E)boundary spanning

Accepted Answer

Cohesion refers to the emotional bonds that team members have with one another and with the team as a whole. This sense of connectedness can lead to higher levels of motivation and commitment to the team and its goals. Mental models refer to the shared understanding that team members have about how the team operates and what its goals and objectives are. Transactive memory refers to the collective knowledge that team members have about the team's tasks and responsibilities, while potency refers to the team's belief in its ability to achieve its goals. Boundary spanning refers to the team's ability to work effectively with external parties, such as customers, suppliers, or other stakeholders.

Question 18

_____ refer(s) to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.
A)Task conflict
B)Team states
C)Relationship conflict
D)Communication competency
E)Transportable competency

Accepted Answer

Team states refer to the specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together. Task conflict refers to disagreements about the team's tasks or goals, relationship conflict refers to interpersonal tensions and Communication competency and Transportable competency are not related to team states.

Question 19

Which two network structures fall between the extremes in terms of the level of centralization?
A)All channel and circle network
B)Circle and wheel network
C)Y and wheel network
D)Circle and Y network
E)All channel and wheel network

Accepted Answer

The circle and Y network structures fall between the extremes in terms of the level of centralization. In a circle network, individuals are connected to each other in a closed loop without any one person being in a central position of power. In a Y network, there is a central figure who acts as a gatekeeper or mediator, connecting the other individuals to each other. Both of these structures have some level of centralization, but it is not as extreme as a wheel or all channel network.

Question 20

The more communication flows through fewer members of the team, the higher the:
A)degree of centralization.
B)degree of socialization.
C)degree of decentralization.
D)degree of attribution error.
E)degree of groupthink.

Accepted Answer

The more communication flows through fewer members of the team, the more centralized the decision-making process becomes. Centralization refers to the concentration of decision-making power in the hands of a few individuals or a single person. In this case, communication is flowing through a limited number of team members, which indicates that decision-making is more centralized, with fewer people having access to relevant information and being involved in the decision-making process.

Quiz 12: Teams: Processes and Communication

Which of the following refer(s) to the degree to which teams are capable of remaining together as ongoing entities?

Which of the following refer(s) to the degree to which members believe that the team can be effective across a variety of situations and tasks?

Which type of network structure in communication has the least degree of centralization?

Which of the following refer(s) to the level of common understanding among team members with regard to important aspects of the team and its tasks?

If you say that the information richness of a communication process is high, it means that:

Training that provides students or employees with the knowledge, skills, and abilities necessary to be a high performing team member are considered ______ because they can be used in many different situations rather than in just one or two specific situations.

One way to potentially prevent problems associated with cohesion is to formally institute the role of a(n) _____, who would be responsible for evaluating and challenging prevailing points of view in a constructive manner and also bringing in fresh perspectives and ideas to the team.

Navy Seals go through extremely difficult training.Those who succeed become members of one of the most elite fighting units in the world.They trust each other completely and form intense emotional bonds.These teams have high levels of ______.

The idea behind _____ is that team members can develop shared mental models of what is involved in each of the roles in the team and how the roles fit together to form a system.

Teamwork processes have a _____ effect on team commitment.

_____ memory refers to how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team.

In communication, the _____ network is the most effective for teams handling complex tasks.

In highly cohesive teams, when members try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternative viewpoints and perspectives, it refers to:

The highest level of information richness is achieved when messages are transmitted through _____.

When members of a team develop strong emotional bonds to other members of the team and to the team itself, it refers to _____, which tends to foster high levels of motivation and commitment to the team.

_____ refer(s) to specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together.

Which two network structures fall between the extremes in terms of the level of centralization?

The more communication flows through fewer members of the team, the higher the: