Question 1

Sean was recently added to the marketing team at Axon International.He will be starting at the company in two weeks.Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience.However, he also has the reputation of not getting along with anyone.He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records.As soon as Amanda heard about Sean joining the team, she turned in her resignation.Ashton, another team member, called Sean and held a lunch meeting to express all the team members' concerns.He tried to reason with Sean to smooth things out before he formally joins the team.Amanda's reaction can be described as _____.
A)voice
B)neglect
C)loyalty
D)exit
E)ignorance

Accepted Answer

Amanda's reaction can be described as exit, as she decided to resign upon hearing that Sean was joining the team.

Question 2

_____ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company.
A)Stars
B)Citizens
C)Dogs
D)Apathetics
E)Lone wolves

Accepted Answer

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated by personal achievement rather than company success.

Question 3

Which of the following terms refers to a passive, destructive response in which interest and effort in the job declines?
A)Exit
B)Loyalty
C)Voice
D)Ignorance
E)Neglect

Accepted Answer

Neglect refers to a passive response in which the employee becomes disengaged with their job and their effort and interest declines. Exit refers to leaving the organization, loyalty refers to remaining committed to the organization despite potential issues, voice refers to speaking up and trying to make a positive change, and ignorance is not a term related to employee response.

Question 4

Recently Seatm was added to the marketing team at Axon International.He will be starting at the company in two weeks.Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience.However, he also has the reputation of not getting along with anyone.He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records.As soon as Amanda heard about Sean joining the team, she turned in her resignation.Ashton, another team member, called Sean and held a lunch meeting to express all the team members' concerns.He tried to reason with Sean to smooth things out before he formally joins the team.Sean can be described as a(n) _____.
A)star
B)lone wolf
C)citizen
D)apathetic
E)dog

Accepted Answer

Sean's reputation of not getting along with anyone and being mainly motivated by his own goals suggest that he is a lone wolf, working independently and not concerned with building relationships within the team. This can be a concern for a team-oriented company like Axon International.

Question 5

Sean recently joined the marketing team at Axon International.He will be starting at the company in two weeks.Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience.However, he also has the reputation of not getting along with anyone.He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records.As soon as Amanda heard about Sean joining the team, she turned in her resignation.Ashton, another team member, called Sean and held a lunch meeting to express all the team members' concerns.He tried to reason with Sean to smooth things out before he formally joins the team.Ashton's reaction can be described as _____.
A)voice
B)neglect
C)loyalty
D)exit
E)ignorance

Accepted Answer

Ashton's reaction is described as "voice" because he proactively communicated the team's concerns to Sean in an attempt to address potential issues and improve the situation.

Question 6

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be "_____."
A)citizens
B)dogs
C)apathetic
D)lone wolves
E)stars

Accepted Answer

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. To spot lone wolves, look for the talented employees who never seem to want to get involved in important decisions about the future of the company.

Question 7

Which of the following types of employees possesses high commitment and high performance and are held up as role models for other employees?
A)Dogs
B)Apathetics
C)Stars
D)Lone wolves
E)Citizens

Accepted Answer

Stars are the employees who possess high commitment and high performance and are held up as role models for other employees. They are highly engaged with their work, are productive, proactive, and take initiative often going above and beyond what is required of them.

Question 8

"Lone wolves" is one of the four types of employees based on the degree of organizational commitment and task performance."Lone wolves" are likely to respond to negative events with _____.
A)loyalty
B)exit
C)neglect
D)voice
E)ignorance

Accepted Answer

"Lone wolves" are independent and have low organizational commitment, so they are less likely to feel loyalty and more likely to consider leaving the organization in response to negative events. This is known as the exit response.

Question 9

"Stars" is one of the four types of employees based on the degree of organizational commitment and task performance."Stars" likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change.
A)loyalty
B)exit
C)neglect
D)voice
E)ignorance

Accepted Answer

"Stars" are highly committed and perform well, meaning they are likely to have the credibility and motivation to speak up when something is wrong (i.e. using their voice) in order to make things better. Loyalty may be a trait of stars, but it doesn't specifically relate to how they respond to negative events. Exit (leaving the organization) and neglect (reducing effort and engagement) are more likely responses from lower-performing and less-committed employees. Ignorance (not recognizing the negative event) is not a valid response to the question, as "Stars" are likely aware of and invested in the organization's success.

Question 10

"_____" possess low levels of both organizational commitment and task performance.
A)Stars
B)Citizens
C)Lone wolves
D)Apathetics
E)Dogs

Accepted Answer

Apathetics are employees who exhibit low levels of both organizational commitment and task performance. Stars, Citizens, Lone wolves and Dogs are not used to describe employees with low levels of both organizational commitment and task performance.

Question 11

Which of the following types of employees possesses high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly?
A)Stars
B)Citizens
C)Lone wolves
D)Apathetics
E)Dogs

Accepted Answer

Citizens are described as employees with high commitment but low task performance. However, they make up for this deficit by performing voluntary "extra-role" activities that contribute to the smooth functioning of the organization. This type of employee is essential in maintaining the overall effectiveness of the organization.

Question 12

A passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement is referred to as _____.
A)voice
B)exit
C)neglect
D)loyalty
E)ignorance

Accepted Answer

The passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement is referred to as loyalty. This choice best fits the description given in the question. Choice A, voice, refers to actively speaking out against the negative events. Choice B, exit, refers to physically leaving or withdrawing from the situation. Choice C, neglect, refers to ignoring the negative events and not taking any action or response. Choice E, ignorance, is not a valid option as it does not describe a passive, constructive response.

Question 13

A(n) _____ merely exerts the minimum level of effort needed to keep their jobs.
A)apathetic
B)citizen
C)dog
D)star
E)lone wolf

Accepted Answer

An apathetic person lacks interest or enthusiasm and tends to show minimum effort in their job.

Question 14

"_____" is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.
A)Moonlighting
B)Cyberloafing
C)Socializing
D)Satisficing
E)Daydreaming

Accepted Answer

Daydreaming is the only option that refers to employees being distracted by random thoughts or concerns, while still appearing to be working. The other options all involve some form of intentional disengagement from work tasks.

Question 15

Organizational commitment should increase the likelihood that an individual will respond to a negative work with _____ or _____.
A)loyalty; neglect
B)exit; loyalty
C)voice; exit
D)loyalty; voice
E)neglect; exit

Accepted Answer

Organizational commitment refers to an employee's loyalty and attachment to the organization. When an individual is committed to an organization, they are more likely to respond to a negative work environment with loyalty and voice. Loyalty means the employee remains committed to the organization despite the negative experience, while voice means the employee expresses their concerns and tries to improve the situation rather than leaving (exit) or neglecting the work. Therefore, the best choice is D, which includes both loyalty and voice.

Question 16

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _____ or _____.
A)exit; neglect
B)loyalty; neglect
C)neglect; voice
D)exit; voice
E)exit; loyalty

Accepted Answer

Organizational commitment refers to an individual's attachment or loyalty to the organization they work for. According to the exit-voice-loyalty-neglect model, when employees face a negative work event, they can respond in one of four ways: exit (leaving the organization), voice (communicating the issue and trying to make changes), loyalty (staying with the organization despite the issue), or neglect (reducing effort and performance). Organizational commitment increases an individual's loyalty to the organization, which reduces the likelihood of them choosing to exit or engage in neglect as responses to negative work events. Therefore, option A is the correct answer as it states that organizational commitment should decrease the likelihood of both exit and neglect as responses to negative work events.

Question 17

Tim is a new hire at The Journal, a weekly publication.He does not like his job and is not committed to the organization.He hardly exerts any effort that is required to keep his job.Tim is staying with The Journal because he does not want to be "unemployed." Tim is a(n) "______."
A)star
B)citizen
C)lone wolf
D)apathetic
E)dog

Accepted Answer

Tim is described as not liking his job, not being committed, and not exerting effort, which are all signs of apathy towards his role in the organization.

Question 18

Jonas continually breaks off from his assigned tasks to check the football scores or check his friends' Facebook updates.He is engaging in ______, which is a type of ______.
A)cyberloafing, psychological withdrawal
B)psychological withdrawal, daydreaming
C)cyberloafing, antisocial behavior
D)socializing, psychological withdrawal
E)psychological absenteeism, negative organizational behavior.

Accepted Answer

Jonas is engaging in cyberloafing, which means using the Internet or other digital technologies for personal activities during work hours, and this is a type of psychological withdrawal, which means mentally disengaging from work activities.

Question 19

Apathetics tend to respond to negative events with _____, because they are low performers who lack marketable skills, and who do not have a high enough level of organizational commitment needed to engage in acts of citizenship.
A)loyalty
B)exit
C)influence
D)voice
E)neglect

Accepted Answer

Apathetics lack commitment and do not have the necessary skills to engage in positive actions such as offering suggestions or taking on extra tasks, so they are likely to respond to negative events with neglect. Options A, B, C, and D imply some level of engagement, which goes against the characteristics of apathetic individuals.

Question 20

"Citizens" is one of the four types of employees based on the degree of organizational commitment and task performance."Citizens" are likely to respond to negative events with _____ because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization.
A)loyalty
B)exit
C)neglect
D)voice
E)ignorance

Accepted Answer

Citizens are characterized by high organizational commitment but average task performance. They are likely to respond to negative events with loyalty, as they prefer to remain with the organization and support it despite any issues.

Quiz 3: Organizational Commitment

_____ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company.

Which of the following terms refers to a passive, destructive response in which interest and effort in the job declines?

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be "_____."

Which of the following types of employees possesses high commitment and high performance and are held up as role models for other employees?

"Lone wolves" is one of the four types of employees based on the degree of organizational commitment and task performance."Lone wolves" are likely to respond to negative events with _____.

"Stars" is one of the four types of employees based on the degree of organizational commitment and task performance."Stars" likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change.

"_____" possess low levels of both organizational commitment and task performance.

Which of the following types of employees possesses high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly?

A passive, constructive response to negative events that maintains public support for the situation while the individual privately hopes for improvement is referred to as _____.

A(n) _____ merely exerts the minimum level of effort needed to keep their jobs.

"_____" is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

Organizational commitment should increase the likelihood that an individual will respond to a negative work with _ or _.

Organizational commitment should decrease the likelihood that an individual will respond to a negative work event with _ or _.

Tim is a new hire at The Journal, a weekly publication.He does not like his job and is not committed to the organization.He hardly exerts any effort that is required to keep his job.Tim is staying with The Journal because he does not want to be "unemployed." Tim is a(n) "______."

Jonas continually breaks off from his assigned tasks to check the football scores or check his friends' Facebook updates.He is engaging in , which is a type of .

Apathetics tend to respond to negative events with _____, because they are low performers who lack marketable skills, and who do not have a high enough level of organizational commitment needed to engage in acts of citizenship.