The purpose of the balanced scorecard is best described as helping an organization:
A)develop customer relations
B)mobilize employee skills for continuous improvements in processing capabilities, quality, and response times
C)introduce innovative products and services desired by target customers
D)translate an organization's mission and strategy into a set of performance measures that help to implement the strategy

Question

Quizplus · Accepted Answer

The purpose of the balanced scorecard is to translate an organization's mission and strategy into a set of performance measures that help to implement the strategy. It provides a framework that helps organizations align their activities with their strategy and monitor progress towards achieving their goals. It includes measures related to financial performance, customer satisfaction, internal business processes, and learning and growth.

The Purpose of the Balanced Scorecard Is Best Described as Helping