Identify the best description of the balanced scorecard's internal business processes perspective. To achieve our firm's vision and strategy:
A)how do we lower costs?
B)how do we motivate employees?
C)how can we obtain greater profits?
D)what processes will increase value to customers?

Question

Quizplus · Accepted Answer

The internal business processes perspective of the balanced scorecard is focused on identifying and improving the processes that will increase value to customers. Lowering costs, motivating employees, and obtaining greater profits are important considerations, but they are only relevant insofar as they contribute to improving the customer experience and creating value for customers.

Identify the Best Description of the Balanced Scorecard's Internal Business