Which of the following measures would be most likely to be found in the learning and growth perspective of the balanced scorecard?
A) Change in market share
B) Training days per employee
C) Residual income
D) Percent capacity utilisation

Question

Quizplus · Accepted Answer

The learning and growth perspective of the balanced scorecard measures how well the organization is cultivating a learning culture and developing its employees. Training days per employee is a measure that falls under this perspective. The other measures listed - change in market share, residual income, and percent capacity utilization - are more likely to be found in the financial or customer perspectives of the balanced scorecard.

Which of the Following Measures Would Be Most Likely to Be