The perspectives in a balanced scorecard
A) Can be adapted to an individual organisation's priorities
B) Cannot be changed because of copyright restrictions
C) Include qualitative and quantitative
D) Are externally focused only in for-profit organisations

Question

Quizplus · Accepted Answer

The perspectives in a balanced scorecard can be adapted to an individual organisation's priorities. The scorecard can be customized to suit the needs and goals of each organization, and the perspectives can be adjusted accordingly. The four common perspectives of a balanced scorecard are financial, customer, internal processes, and learning and growth. However, an organization can also add or remove perspectives as needed.

B) This statement is incorrect. Copyright does not restrict an organization from changing the perspectives of a balanced scorecard.

C) This statement is correct. The perspectives included in a balanced scorecard are both qualitative and quantitative. This allows for a holistic view of an organization's performance.

D) This statement is incorrect. The perspectives of a balanced scorecard apply to both for-profit and nonprofit organizations.

The Perspectives in a Balanced Scorecard