National Bank of Victoria (NBOV) is the fourth largest commercial bank in Australia. NBOV assets total $46.1 billion, loans of $26 billion, and total deposits of $35.5 billion. It provides online, telephone, and traditional banking and investment services to both individuals and businesses in Australia. NBOV's mission is to create an exceptional customer experience internationally by providing solutions through leading technologies, offering a wide selection of financial products and services, and leveraging experience to meet customers' needs. "Percent change in dollars spent on information technology" is most likely used in which balanced scorecard perspective?
A) Information technology
B) Financial
C) Customer
D) Internal business process

Question

Quizplus · Accepted Answer

The "percent change in dollars spent on information technology" is most likely used in the Internal Business Process perspective of the balanced scorecard, as it relates to the efficiency and effectiveness of internal operations and processes.

National Bank of Victoria (NBOV) Is the Fourth Largest Commercial