Steps in the post-sales service cycle of the value chain include
A) Identifying customer preferences
B) Designing products and services
C) Building products and services
D) Providing customer service

Question

Quizplus · Accepted Answer

The post-sales service cycle of the value chain involves providing customer service, which includes addressing any concerns or issues that arise after the product or service has been purchased. Identifying customer preferences, designing products and services, and building products and services are all part of the pre-sales service cycle.

Steps in the Post-Sales Service Cycle of the Value Chain