Which of the measures below would be most likely to be found in the customer perspective of the balanced scorecard?
A) Change in market share
B) Training days per employee
C) Residual income
D) Percent capacity utilisation

Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard focuses on measuring the company's success in meeting the needs and expectations of its customers. Change in market share is a key indicator of this success as it reflects the company's ability to attract and retain customers compared to its competitors. Training days per employee, residual income, and percent capacity utilization are more likely to be found in the learning and growth, financial, and internal business process perspectives of the balanced scorecard, respectively.

Which of the Measures Below Would Be Most Likely to Be