The internal business process perspective in a balanced scorecard is often broken down into its value chain components. Those components include all of the following except the
A) Innovation cycle
B) Operations cycle
C) Post-sales service cycle
D) Budget cycle

Question

Quizplus · Accepted Answer

The internal business process perspective in a balanced scorecard is broken down into its value chain components, which include the innovation cycle, operations cycle, and post-sales service cycle. The budget cycle is not considered a value chain component.

The Internal Business Process Perspective in a Balanced Scorecard Is