The balanced scorecard implementation process begins with
A) Selecting an implementation team.
B) Developing measures for each perspective.
C) Hiring an outside consultant.
D) Clarifying organisational vision.

Question

Quizplus · Accepted Answer

The first step in implementing a balanced scorecard is to clarify the organisational vision. This is essential because the balanced scorecard should reflect the organisation's goals and objectives. Once the vision is clarified, then the implementation team can be selected, and measures for each perspective can be developed. Hiring an outside consultant may be helpful, but it is not a necessary first step.

The Balanced Scorecard Implementation Process Begins with