The balanced scorecard's perspectives
A) Are linked through careful managerial analysis
B) Are not linked in any meaningful way
C) Are a relatively unimportant part of the scorecard
D) Are exclusively focused on internal measures in not-for-profit organisations

Question

Quizplus · Accepted Answer

The balanced scorecard's perspectives are linked through careful managerial analysis. The four main perspectives (financial, customer, internal processes, and learning and growth) are interconnected and must be aligned to achieve organizational goals. The financial perspective corresponds to the objectives of generating revenue and increasing profitability, while the customer perspective focuses on meeting customer needs and expectations. The internal processes perspective aims to optimize internal operations, and the learning and growth perspective emphasizes developing human capital and organizational culture to improve performance.

The Balanced Scorecard's Perspectives