The total quality management (TQM) approach originated in:
A) Japan
B) Germany
C) USA
D) South Korea

Question

Quizplus · Accepted Answer

The total quality management (TQM) approach originated in Japan in the 1950s and 1960s, particularly among Japanese manufacturing companies such as Toyota. TQM emphasizes continuous improvement, customer satisfaction, and involvement of all employees in the quality improvement process. It became a major influence on management practices worldwide, particularly in the United States, during the 1980s and 1990s.

The Total Quality Management (TQM) Approach Originated In