The statement that is incorrect concerning total quality management is:
A) there is a strong customer focus
B) there is an emphasis on process management
C) there is extensive employee participation and training
D) none of the statements is incorrect, i.e. all are correct statements

Question

Quizplus · Accepted Answer

All of the statements are correct. Total quality management involves a strong customer focus, emphasis on process management and extensive employee participation and training.

The Statement That Is Incorrect Concerning Total Quality Management Is