An organisation's value chain can incorporate its I Own customers
II Own suppliers
III Customers' customers
IV Suppliers' suppliers
A) I and II
B) I and III
C) II and IV
D) I, II, III, and IV

Question

Quizplus · Accepted Answer

An organisation's value chain should encompass all activities from acquiring raw materials to delivering the final product to the end customer. This includes both upstream and downstream activities, such as owning suppliers, owning customers, customers' customers, and suppliers' suppliers. Hence, options I, II, III, and IV are all important in an organisation's value chain and the best choice is D.

An Organisation's Value Chain Can Incorporate Its I Own Customers