Which practice, used by a change agent to institutionalize change, could include survey data, benchmarking metrics, and other sources of data?
A) Active participation
B) Persuasive communication
C) Management of internal/external information
D) HRM practices

Question

Quizplus · Accepted Answer

Management of internal/external information involves the use of various sources of data and information to support and institutionalize change. This can include survey data, benchmarking metrics, and other forms of data to measure progress and outcomes. Active participation, persuasive communication, and HRM practices are also important strategies for institutionalizing change, but they do not necessarily rely on the use of data and information in the same way as management of internal/external information.

Which Practice, Used by a Change Agent to Institutionalize Change