____ of an outsourcing contract involves formal and informal processes and rules to manage the relationship between the two organizations.
A) Governance
B) Management
C) Control
D) Consensus

Question

Quizplus · Accepted Answer

Governance refers to the processes and rules that are implemented to manage the relationship between the client and the outsourcing provider. It includes both formal and informal mechanisms for communication, decision-making, and problem-solving. Control refers to the ability to monitor and enforce compliance with the terms of the contract, while management involves the day-to-day oversight of the outsourced activities. Consensus refers to the process of reaching agreement between two parties and is not specific to outsourcing relationships.

____ of an Outsourcing Contract Involves Formal and Informal Processes