An employee was observed over an extended period of time for a work-sampling study with the following results:
$\begin{array}{lll}&& \text { Performance } \
\text { Activity } & \text { Percentage of Time } & \text { Rating Factor }\
\text { On the Phone } & 30 & 1.15 \
\text { Filing } & 35 & 0.70 \
\text { Face-to-Face with Customer } & 25 & 1.10 \
\text { Idle } & 10 & \ldots . . .
\end{array}$ While doing her job in a 40-hour workweek, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each customer.

Question

An employee was observed over an extended period of time for a work-sampling study with the following results:
 $\begin{array}{lll}&& \text { Performance } \
\text { Activity } & \text { Percentage of Time } & \text { Rating Factor }\
\text { On the Phone } & 30 & 1.15 \
\text { Filing } & 35 & 0.70 \
\text { Face-to-Face with Customer } & 25 & 1.10 \
\text { Idle } & 10 & \ldots . . .
\end{array}$ While doing her job in a 40-hour workweek, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each customer.

Quizplus · Accepted Answer

The Answer of An employee was observed over an extended period of time for a work-sampling study with the following results:
 $\begin{array}{lll}&& \text { Performance } \
\text { Activity } & \text { Percentage of Time } & \text { Rating Factor }\
\text { On the Phone } & 30 & 1.15 \
\text { Filing } & 35 & 0.70 \
\text { Face-to-Face with Customer } & 25 & 1.10 \
\text { Idle } & 10 & \ldots . . .
\end{array}$ While doing her job in a 40-hour workweek, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each customer.

An Employee Was Observed Over an Extended Period of Time