Quality at the source means that quality is controlled by _____.
A) people responsible for the work
B) quality control managers
C) front line supervisors
D) top management

Question

Quizplus · Accepted Answer

Quality at the source refers to the concept that quality is controlled by the people responsible for the work. This means that the employees performing the work take accountability for ensuring the quality of the product or service they are providing. Quality control managers, front line supervisors, and top management are all important in overseeing and supporting this effort, but the ultimate responsibility lies with those doing the work.

Quality at the Source Means That Quality Is Controlled by _____