Which of the following is NOT a part of Philip Crosby's philosophy of quality?
A) Quality means conformance to requirements, not elegance.
B) The only performance standard that matters is profits.
C) There is no such thing as a quality problem.
D) The only performance measurement is the cost of quality, which is the expense of nonconformance.

Question

Quizplus · Accepted Answer

Philip Crosby's philosophy of quality focuses on the importance of meeting requirements and reducing nonconformance costs. He did not believe that profits were the only performance standard that mattered. Option B is therefore not a part of his philosophy.

Which of the Following Is NOT a Part of Philip