________ is a measure of the balanced scorecard's learning-and-growth perspective.
A) Information system availability
B) Economic value added
C) Cost reductions in key areas
D) Customer-retention percentage

Question

Quizplus · Accepted Answer

The learning-and-growth perspective of the balanced scorecard measures an organization's ability to learn and grow in order to improve and innovate. Information system availability is a key factor in this perspective because it enables employees to access and use the information they need to learn and grow. Without access to reliable information systems, an organization's ability to learn and grow may be limited. Economic value added, cost reductions in key areas, and customer-retention percentage are important measures of the financial and customer perspectives of the balanced scorecard, respectively, but they do not directly relate to the learning-and-growth perspective.

________ Is a Measure of the Balanced Scorecard's Learning-And-Growth Perspective