The customer perspective of the balanced scorecard evaluates the profitability of the strategy.

Name: The customer perspective of the balanced scorecard evaluates the profitability of the strategy.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The customer perspective of the balanced scorecard focuses on how well the organization is meeting the needs and expectations of its customers, and the effectiveness of the strategies in improving customer satisfaction and loyalty. It does not directly evaluate profitability.

The Customer Perspective of the Balanced Scorecard Evaluates the Profitability