The operating capabilities is an example of the ________ measure of a balanced-scorecard.
A) internal business process perspective
B) customer perspective
C) learning and growth perspective
D) financial perspective

Question

Quizplus · Accepted Answer

The operating capabilities of a company are related to the internal processes of the organization, such as its ability to efficiently manufacture and deliver products or services. Therefore, it falls under the internal business process perspective of the balanced scorecard. The customer perspective is focused on the satisfaction of the customers, the learning and growth perspective on the development of employee skills and knowledge, and the financial perspective on the financial performance of the company. None of these perspectives specifically address operating capabilities.

The Operating Capabilities Is an Example of the ________ Measure