Customer satisfaction rating increases as time-on-hold waiting decreases is an example of
A)productivity index
B)interlinking
C)value of a loyal customer
D)operational definitions

Question

Quizplus · Accepted Answer

Interlinking refers to the relationship between different business metrics, such as how reducing time-on-hold can lead to increased customer satisfaction.

Customer Satisfaction Rating Increases as Time-On-Hold Waiting Decreases Is an Example