Which one of the following statements is true with respect to McDonald's operations and strategy?
A)The #1 competitive priority is demand flexibility.
B)Prof.Terry Hill's strategy framework cannot be applied to services such as McDonald's.
C)There is only one standardized way (process) to make French fries in over 30,000 stores worldwide.
D)McDonald's vision is to produce the world's best hamburger.

Question

Quizplus · Accepted Answer

McDonald's operations are highly standardized, with a uniform menu and processes, such as the method for making French fries, that are consistent across all its stores worldwide. This standardization enables the company to achieve efficiency and quality control while delivering consistent customer experiences. The company's competitive priorities include cost, speed, and quality, but not demand flexibility. Prof. Terry Hill's strategy framework can be applied to McDonald's and any other service organization. While McDonald's offers various products, including hamburgers, it does not have a stated vision of producing the world's best hamburger.

Which One of the Following Statements Is True with Respect