Which of the following is not a principal element in service encounter design?
A)Technology and information support systems
B)Customer contact behavior and skills
C)Service provider selection, development and empowerment
D)Service recovery and guarantees

Question

Quizplus · Accepted Answer

While technology and information support systems can be important in service encounter design, they are not considered a principal element. The three main elements are customer contact behavior and skills, service provider selection, development and empowerment, and service recovery and guarantees.

Which of the Following Is Not a Principal Element in Service