In service organizations, capacity is more often viewed as ____
A)The maximum rate of output per unit time
B)Units of resource availability
C)The ability to meet any customer demand
D)The amount of overtime scheduled

Question

Quizplus · Accepted Answer

In service organizations, capacity is often viewed as units of resource availability as it refers to the availability of the resources required to deliver the service, such as the number of employees, equipment, and facilities. It is important to have enough resources to meet customer demand without causing delays or long wait times. The maximum rate of output per unit time may not always be relevant in service organizations as the focus is on delivering quality service, rather than just maximizing output. The ability to meet any customer demand may not always be possible due to limitations in resources and capacity constraints. The amount of overtime scheduled may affect capacity but is not the sole factor used to determine it.

In Service Organizations, Capacity Is More Often Viewed as ____