In the define phase of the Six Sigma DMAIC problem-solving approach, teams identify critical to quality (CTQs) characteristics considered by the customer to have the most impact on quality.

Question

Quizplus · Accepted Answer

The define phase is focused on identifying the customer's CTQs, which are the characteristics considered most important for quality from the customer's perspective. Therefore, the statement is true.

In the Define Phase of the Six Sigma DMAIC Problem-Solving