Which of the following is not one of W.Edwards Deming's 14 points?
A)Create a vision and demonstrate commitment
B)Stop making decisions purely on the basis of cost
C)Eliminate exhortation
D)The only performance standard is Zero Defects

Question

Quizplus · Accepted Answer

Deming did not advocate for the use of the performance standard of Zero Defects. In fact, he believed that focusing solely on meeting numerical targets could actually be counterproductive to improving overall quality.

Which of the Following Is Not One of W