Question 1

The managerial skills least important to a top manager are ____ skills.
A) organizational
B) human
C) conceptual
D) technical
E) strategic

Accepted Answer

Technical skills are least important to top managers, as they are not directly involved in day-to-day operations and instead focus on big-picture thinking and decision making. Top managers rely on their subordinates to have technical expertise and delegate accordingly. Organizational, human, conceptual, and strategic skills are all important to top managers in order to effectively lead their organization.

Question 2

Nicole is learning to fly an Army helicopter.She is drawing mainly on her ____ skills.
A) technical
B) conceptual
C) human
D) organizational
E) operational

Accepted Answer

Learning to fly a helicopter requires technical knowledge and skills related to operating the aircraft's controls and systems. Conceptual skills involve more abstract thinking and planning, human skills relate to interpersonal communication and leadership, organizational skills involve managing resources and coordinating tasks, and operational skills involve executing specific tasks and procedures.

Question 3

At the ____ level of management,conceptual skills are most important.
A) top management
B) operational employee
C) middle management
D) first-line supervisor
E) intermediate

Accepted Answer

Top management is responsible for setting the overall direction and strategy of the organization. They need to have strong conceptual skills to think broadly and strategically about the organization's goals and how to achieve them. On the other hand, operational employees and first-line supervisors are responsible for carrying out specific tasks and do not need to have as strong conceptual skills. Middle management and intermediate levels require a combination of conceptual and technical skills.

Question 4

A manager's ability to think in the abstract is a(n)____ skill.
A) technical
B) human
C) conceptual
D) functional
E) operational

Accepted Answer

Conceptual skills refer to a manager's ability to think strategically, understand complex situations, and develop creative solutions. This requires thinking in the abstract, outside of the day-to-day operational details. Technical skills refer to specific knowledge and abilities related to a particular field or job. Human skills refer to the ability to work effectively with others. Functional skills refer to the specific responsibilities and tasks within a job or department, while operational skills refer to the ability to execute and manage daily tasks and processes.

Question 5

____ skills enable a manager to visualize the most appropriate response to a situation.
A) operational
B) knowledge
C) conceptual
D) technical
E) diagnostic

Accepted Answer

The answer of ____ skills enable a manager to visualize...

Question 6

The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees.They feel free to talk to him about any problems they have.He has strong ____ skills.
A) functional
B) conceptual
C) technical
D) interpersonal
E) diagnostic

Accepted Answer

Interpersonal skills refer to a person's ability to communicate, understand, and interact with other people. In this scenario, the founder's reputation for being open and trustworthy with his employees indicates that he has strong interpersonal skills.

Question 7

Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE?
A) Conceptual skills are probably most important at the level of the first-line supervisor.
B) Good interpersonal skills are absolutely essential to a manager's success.
C) Diagnostic and analytic skills are important in the leader role.
D) Technical skills are most important to top managers.
E) The mix of skills required of a manager depends on the level of management at which he or she works.

Accepted Answer

The mix of skills required of a manager depends on the level of management at which he or she works. Technical skills may be more important for first-line managers, while conceptual skills and the ability to motivate and communicate effectively may be more important for top-level managers. Therefore, the mix of skills required varies with the level of management.

Question 8

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler,negotiator,and resource allocator?
A) Technical
B) Diagnostic
C) Conceptual
D) Interpersonal
E) Analytic

Accepted Answer

The interpersonal skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator. These roles require dealing with people and situations that may be challenging, and effective interpersonal skills are crucial to successfully handle and resolve conflicts, negotiate with various stakeholders, and allocate resources fairly among team members. Technical skills are essential for roles that require specific expertise, while diagnostic, conceptual, and analytic skills are more critical for strategic planning and decision-making roles.

Question 9

Which statement regarding the relationship between managerial skills and managers' activities is FALSE?
A) Technical skills are probably most important at the level of the first-line supervisor.
B) Conceptual skills are most important to top managers.
C) Diagnostic and analytic skills are extremely important to the decision-making process.
D) Good interpersonal skills are essential to a manager's success.
E) The mix of skills required of a manager depends on the level of management at which he or she works.

Accepted Answer

The answer of Which statement regarding the relationship between managerial...

Question 10

Which skills are most important for first-line managers?
A) Human
B) Conceptual
C) Technical
D) Functional
E) Operational

Accepted Answer

The answer of Which skills are most important for first-line...

Question 11

Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems.Which managerial skills are most likely to be improved by this teaching method?
A) Diagnostic and interpersonal
B) Conceptual and interpersonal
C) Diagnostic and decision-making
D) Technical and conceptual
E) Technical and decision-making

Accepted Answer

The case method of teaching involves analyzing complex business situations and making decisions based on them. This requires the development of diagnostic skills to identify key issues and decision-making skills to choose the best course of action. Therefore, the most likely managerial skills to be improved by this teaching method are diagnostic and decision-making.

Question 12

At the ____ managerial level,technical skills are particularly important.
A) top management
B) operational employee
C) middle management
D) first-line supervisor
E) board of directors

Accepted Answer

Technical skills are most important at the first-line supervisor level, where managers are directly involved with the day-to-day operations and need to understand the specific skills and knowledge required to perform the tasks they are supervising.

Question 13

Which of the following statements about interpersonal skills is TRUE?
A) Interpersonal skills are most important for top-level managers.
B) Interpersonal skills are most important for middle-level managers.
C) Interpersonal skills are most important for first-line managers.
D) Interpersonal skills are used by technical personnel,not managers.
E) Interpersonal skills are important at all organizational levels.

Accepted Answer

Interpersonal skills are important at all organizational levels as they involve the ability to communicate, collaborate, and build relationships with others regardless of position or level within the organization. While different levels of management may require varying degrees of emphasis on different skills or tasks, interpersonal skills are universally valuable in fostering teamwork, resolving conflicts, and promoting success in any role.

Question 14

Peggy Patterson works in the accounting department.One of her main functions is to determine the costs associated with each component of new sales contracts.How would Mintzberg classify the role Patterson is fulfilling?
A) Interpersonal
B) Figurehead
C) Decisional
D) Leader
E) Informational

Accepted Answer

Peggy Patterson's role in determining costs associated with sales contracts is a decisional role, as she is making decisions related to the financial aspect of the business. Mintzberg's managerial roles include interpersonal, informational, and decisional roles. So, A, B, D, and E are not the best answer because they do not accurately reflect Patterson's decision-making role.

Question 15

____ skills,such as carrying plates of food,typing,or operating a computer-assisted design program,are needed to perform specialized tasks within an organization.
A) Human
B) Organizational
C) Conceptual
D) Technical
E) Strategic

Accepted Answer

Technical skills involve the knowledge and expertise required to perform specialized tasks, which may include carrying plates of food (in a restaurant), typing (in an office setting), or operating a computer-assisted design program (in an engineering firm). These skills are typically specific to a particular job or industry, and they enable employees to execute tasks efficiently and effectively.

Question 16

Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role.
A) entrepreneur
B) negotiator
C) resource allocator
D) leader
E) analyst

Accepted Answer

The leader role is the most people-focused role, and therefore requires strong interpersonal skills. Managers in this role need to be able to effectively communicate with and motivate their team, build relationships with other departments and stakeholders, and handle conflicts and challenges that arise. The other roles listed (entrepreneur, negotiator, resource allocator, analyst) may also require interpersonal skills, but to a lesser degree.

Question 17

Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically?
A) Interpersonal
B) Technical
C) Conceptual
D) Time-management
E) Diagnostic

Accepted Answer

Conceptual skill refers to the ability to think strategically and take an overall view of how the different parts of an organization interrelate. This skill is essential for managers in order to make effective decisions and achieve organizational goals. Interpersonal skills relate to communication and building relationships, technical skills refer to specific knowledge and abilities in a particular field, time-management skills are focused on managing time effectively, and diagnostic skills involve problem-solving and analysis.

Question 18

Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions.What skills is he using?
A) Technical
B) Conceptual
C) Human
D) Organizational
E) Operational

Accepted Answer

Sanjay is using conceptual skills, which involve the ability to think abstractly, understand complex situations, and develop innovative solutions. By recognizing the need to reorganize the company's structure based on customer needs, Sanjay is demonstrating his conceptual abilities.

Question 19

Bill Bowman works in the labor relations department.One of his primary functions is to reach agreement with the labor union regarding the new labor contract.Mintzberg would put this activity in which role category?
A) Decisional
B) Operations
C) Interpersonal
D) Communications
E) Informational

Accepted Answer

Bill Bowman's primary function involves reaching agreement with the labor union regarding the new labor contract, which falls under the Decisional role category. The Decisional role involves making important decisions and choices that affect the organization as a whole.

Question 20

When Boeing CEO Dennis Mullenburg,answered questions from reporters,he was in the role of ____.
A) disturbance handler
B) figurehead
C) spokesperson
D) negotiator
E) monitor

Accepted Answer

As he was responding to questions from reporters, Mullenburg was acting as the spokesperson for Boeing, representing the company to the media.

Quiz 1: Managing and the Managers Job

The managerial skills least important to a top manager are ____ skills.

Nicole is learning to fly an Army helicopter.She is drawing mainly on her ____ skills.

At the ____ level of management,conceptual skills are most important.

A manager's ability to think in the abstract is a(n) ____ skill.

____ skills enable a manager to visualize the most appropriate response to a situation.

The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees.They feel free to talk to him about any problems they have.He has strong ____ skills.

Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE?

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler,negotiator,and resource allocator?

Which statement regarding the relationship between managerial skills and managers' activities is FALSE?

Which skills are most important for first-line managers?

Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems.Which managerial skills are most likely to be improved by this teaching method?

At the ____ managerial level,technical skills are particularly important.

Which of the following statements about interpersonal skills is TRUE?

Peggy Patterson works in the accounting department.One of her main functions is to determine the costs associated with each component of new sales contracts.How would Mintzberg classify the role Patterson is fulfilling?

____ skills,such as carrying plates of food,typing,or operating a computer-assisted design program,are needed to perform specialized tasks within an organization.

Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ____ role.

Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically?

Sanjay recognizes a need to reorganize his company from geographic regions into customer focused divisions.What skills is he using?

Bill Bowman works in the labor relations department.One of his primary functions is to reach agreement with the labor union regarding the new labor contract.Mintzberg would put this activity in which role category?

When Boeing CEO Dennis Mullenburg,answered questions from reporters,he was in the role of ____.