Question 1

Interviews are sometimes poor predictors of success because of

Accepted Answer

The answer of Interviews are sometimes poor predictors of success...

Question 2

When a swimmer does kicking drills to focus on a specific technique,rather than on the overall swimming speed,it is similar to ____ training,which allows employees to focus on safety rather than productivity.

Accepted Answer

Vestibule training, also known as simulated or mock training, provides employees with a safe, risk-free environment to learn and practice their skills. Similar to how a swimmer can focus on a specific technique through kicking drills, vestibule training allows employees to focus on safety rather than productivity in a controlled environment.

Question 3

Selecting managerial employees sometimes involves a specially designed technique called

Accepted Answer

An assessment center is a specially designed technique for selecting managerial employees. It involves a series of simulations, exercises, and evaluations that assess candidates' job-relevant skills, abilities, and behaviors. This technique is effective in identifying individuals who have the potential to become effective managers and leaders. Weighted application blanks, aptitude tests, job postings, and management by objectives are not specifically designed for selecting managerial employees.

Question 4

Jan is an average salesperson.She tends to make her sales quota four out of every five months.Last month she closed the largest sale that her company has ever made in its history.Even though there is no indication that she is now an exceptional salesperson,her supervisor ranked her as one.This is an example of how a ____ error can influence a performance appraisal.

Accepted Answer

The recency error occurs when recent events disproportionately influence an evaluation, such as Jan's recent large sale affecting her supervisor's appraisal.

Question 5

The most appropriate training technique for PepsiCo to teach its employees to make ethical decisions would be

Accepted Answer

Case discussion groups would be the most appropriate training technique to teach employees to make ethical decisions because it allows employees to actively engage with real-world ethical dilemmas and apply problem-solving strategies in a supportive group setting. This approach allows for discussions and debates on different approaches to ethical dilemmas, fosters critical thinking, and allows employees to develop a deeper understanding of ethical issues in a practical context. This technique can also help to create a culture of ethical decision-making and facilitate a shared understanding of ethical values within the company.

Question 6

One of the major disadvantages of ranking as an appraisal method is that it

Accepted Answer

The answer of One of the major disadvantages of ranking...

Question 7

GE requires managers to fire the bottom 10% of employees each year.GE is using

Accepted Answer

GE is using a ranking system of performance appraisal where employees are ranked in order of their performance and the bottom 10% are identified and let go.

Question 8

The California Highway Patrol Academy has all of its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests,interviews,and simulated work experiences.This is an example of

Accepted Answer

The scenario described an assessment center, which is a process of evaluating job candidates through a series of standardized tests, exercises, and simulations to determine their aptitude for a particular role or job promotion.

Question 9

Which of the following would probably have the highest content validity?

Accepted Answer

Assessment center exercises are typically designed to simulate job-relevant tasks and behaviors, making them highly content valid for predicting job performance in the specific job or work context. The other options (personality test, IQ test, achievement test, and interview) may have some content validity but are less job-specific and may not have as strong a relationship with job performance.

Question 10

Which of the following is NOT an objective measure of performance appraisal?

Accepted Answer

Ranking of coworkers by their superior is a subjective measure as it depends on the opinion of the evaluator rather than on observable and quantifiable performance metrics. The other options are all objective measures, as they are based on measurable outcomes such as dollars generated or units produced.

Question 11

Performance appraisals are a formal assessment of employees that should be conducted regularly because they

Accepted Answer

Performance appraisals serve multiple purposes such as validating selection methods, establishing a basis for rewards, providing feedback to help employees improve their performance, and determining training and development needs. Therefore, all of the given choices are valid reasons why performance appraisals should be conducted regularly.

Question 12

Ken is a newly hired police officer.He has been assigned to ride along with a more experienced officer to learn about paperwork,how to handle accident scenes,how to deal with domestic disputes,and about other duties that he will be expected to perform.The police department that hired Ken is using ____ training.

Accepted Answer

Ken is learning on the job by riding along with an experienced officer. This is an example of on-the-job training, where employees learn by observing and practicing skills in the actual work environment.

Question 13

Table 2 is one item out of your performance evaluation.What kind of evaluation device does your company use?

Accepted Answer

The answer of Table 2 is one item out of...

Question 14

Total sales,budget expenditure,and the number of claims processed are all examples of

Accepted Answer

Total sales, budget expenditure, and the number of claims processed are all quantitative measures of performance and can be objectively measured. Therefore, they are objective performance appraisal criteria. Training methods, predictive validation methods, and content validation methods are not related to measuring performance, and judgmental performance appraisal criteria are subjective measures.

Question 15

Perhaps the most important consideration in developing a training plan is to

Accepted Answer

Selecting the content is the most important consideration in developing a training plan because it will determine what skills and knowledge will be developed among the trainees. Without properly selecting the content, the training program may not effectively address the needs of the trainees or the organization. The other considerations listed are also important, but selecting the content should be the top priority.

Question 16

Often the most difficult part of performance appraisal is

Accepted Answer

Giving feedback can be difficult because it requires managers to deliver both positive and negative feedback in a constructive way, while also remaining objective and fair. Additionally, managers may fear damaging their relationship with the employee or being faced with a defensive or confrontational response.

Question 17

Your company uses a performance evaluation device that contains an item that looks like Table 1.What kind of evaluation device is this?

Accepted Answer

Table 1 represents a graphic rating scale, which consists of a list of traits or behaviors that are rated on a numerical scale. The scale ranges from 1 to 5 in this case, with 1 indicating poor performance and 5 indicating excellent performance. The employee's performance is rated on each of the listed traits or behaviors, and an overall score is calculated based on the ratings.

Question 18

One of the major disadvantages associated with the so-called special performance test is that it

Accepted Answer

The answer of One of the major disadvantages associated with...

Question 19

Steve sells traffic signs and tape to municipalities.In his region he has a few affluent communities that order the best items.Carla has even more communities in her region that are affluent,and she sells even more items.If their supervisor does not use some adjustment factor to account for the differences in regions when evaluating the performance of the two workers,the evaluations will exhibit

Accepted Answer

Opportunity bias occurs when the circumstances or opportunities differ significantly between individuals being evaluated, leading to unfair comparisons. In this scenario, Carla has more affluent communities in her region, giving her more opportunities to sell higher quantities or more expensive items compared to Steve. Without adjusting for these differences, their performance evaluations would not accurately reflect their individual efforts or abilities, but rather the differing opportunities presented by their respective sales regions.

Question 20

George is an average cook in the Marine Corps.However,when his unit deploys,food becomes especially important.At the end of deployment,George is rated above marines in other specialties.George benefits from

Accepted Answer

The scenario describes a case of halo error. George's overall rating is influenced by his exceptional performance in a specific aspect of his job (cooking), which leads to a positive bias in ratings of his overall performance. This is a common bias in performance evaluations, where one positive quality or skill can overshadow other areas of evaluation.

Quiz 13: Managing Human Resources