Which of the following is an example of downward communication?
A) Employee suggestion box
B) Expense account filed by a sales representative with her supervisor
C) Standard operating procedure
D) Letter to the editor in the company newsletter
E) Absenteeism report from the clerk who keeps employee records

Question

Quizplus · Accepted Answer

Standard operating procedures are formal documents prepared by the management and distributed to the employees to provide them with specific instructions to perform their jobs effectively. Downward communication flows from higher-level management to lower-level employees, and this is an excellent example of it.

Other options such as employee suggestion box, expense account filed by a sales representative with her supervisor, letter to the editor in the company newsletter, or absenteeism report from the clerk who keeps employee records are either examples of upward communication or horizontal communication.

Which of the Following Is an Example of Downward Communication