Question 1

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-Meanwhile,employees of the firm were passing around gossip about last night's company holiday party.
A)Vertical communication
B)Horizontal communication
C)Noise
D)Nonverbal communication
E)Grapevine
F)Telecommuting

Accepted Answer

The passing of gossip among employees is an example of the grapevine, or informal communication channels, within the organization.

Question 2

Match the following.You may use a response once,more than once,or not at all.
-Poor listening skills
A)Individual barriers
B)Organizational barriers

Accepted Answer

Poor listening skills are an example of individual barriers to effective communication, as they are a result of the individual's own habits or tendencies rather than external factors within the organization.

Question 3

Match the following.You may use a response once,more than once,or not at all.
-Noise
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

Noise can cause stress to the receiver, making it difficult for them to process the message effectively.

Question 4

Match the following.You may use a response once,more than once,or not at all.
-Grapevine
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

Grapevine refers to an informal communication network within an organization, where information is passed from person to person in an informal manner, often through conversation or gossip.

Question 5

Match the following.You may use a response once,more than once,or not at all.
-Feedback
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

Feedback is the response from the receiver, which is option I.

Question 6

Match the following.You may use a response once,more than once,or not at all.
-Horizontal communication
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

Horizontal communication typically refers to the process of coordinating and sharing information across different units or departments within an organization, aiming to ensure that everyone is on the same page and working towards common goals.

Question 7

Match the following.You may use a response once,more than once,or not at all.
-Nonverbal communication
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

Nonverbal communication refers to the ways in which people communicate, intentionally or unintentionally, without words. This includes body language, such as when a listener crosses her arms and legs, which can indicate a variety of things including defensiveness, discomfort, or disinterest.

Question 8

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-An assistant missed the gossip because he was working from home that day.
A)Vertical communication
B)Horizontal communication
C)Noise
D)Nonverbal communication
E)Grapevine
F)Telecommuting

Accepted Answer

The exercise describes an assistant working from home which is an example of telecommuting.

Answer: E 
 The exercise mentions gossip which is a part of the grapevine communication.

Answer: C 
 The assistant missing the gossip due to working from home can be considered as a form of noise that may interfere with effective communication.

Question 9

Match the following.You may use a response once,more than once,or not at all.
-Transmission channels
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

The answer of Match the following.You may use a response...

Question 10

Match the following.You may use a response once,more than once,or not at all.
-Language differences
A)Individual barriers
B)Organizational barriers

Accepted Answer

The answer of Match the following.You may use a response...

Question 11

Match the following.You may use a response once,more than once,or not at all.
-Written communication
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

Written communication often refers to emails, which are a common form of written correspondence in both personal and professional settings.

Question 12

Match the following.You may use a response once,more than once,or not at all.
-Oral communication
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

Oral communication primarily involves the spoken word, which is the most direct form of conveying messages verbally.

Question 13

Match the following.You may use a response once,more than once,or not at all.
-Different perceptions
A)Individual barriers
B)Organizational barriers

Accepted Answer

The answer of Match the following.You may use a response...

Question 14

Match the following.You may use a response once,more than once,or not at all.
-Reluctance to communicate
A)Individual barriers
B)Organizational barriers

Accepted Answer

Reluctance to communicate is an example of an individual barrier, as it is a personal factor that inhibits communication. Organizational barriers refer to factors within the structure or operations of an organization that hinder communication, such as hierarchical structures or lack of resources.

Question 15

Match the following.You may use a response once,more than once,or not at all.
-Receiver
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

The receiver is the person who decodes the message in the communication process.

Question 16

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-The CEO of Pelham Industries sent a memo to her vice presidents scheduling a meeting in her office next Tuesday at 10a.m.
A)Vertical communication
B)Horizontal communication
C)Noise
D)Nonverbal communication
E)Grapevine
F)Telecommuting

Accepted Answer

The memo sent by the CEO to her vice presidents is an example of vertical communication, which refers to communication that flows up and down within an organizational hierarchy.

Question 17

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-The vice president of marketing at Pelham called the vice president of production and asked if he knew the purpose of the upcoming meeting.
A)Vertical communication
B)Horizontal communication
C)Noise
D)Nonverbal communication
E)Grapevine
F)Telecommuting

Accepted Answer

This is an example of horizontal communication because it involves two individuals of the same level within the organization (both vice presidents).

Answer: A
 This could also be considered an example of vertical communication if the vice president of production reports to the vice president of marketing.

Answer: C
 Without more information about the conversation and the individuals involved, it's possible that there was some kind of interference or misunderstanding that affected the communication.

Answer: E
 If the vice president of production told other employees about the upcoming meeting, and they spread the information throughout the organization, this would be an example of the grapevine.

Answer: D
 It's not clear from the given sentence whether or not there was any nonverbal communication involved in the conversation.

Answer: F
 This sentence does not provide any information about telecommuting.

Question 18

Match the following.You may use a response once,more than once,or not at all.
-Sender
A)A stressed out receiver
B)Informal communication network
C)Person who encodes the message
D)Coordinating different units
E)Blog,and teleconferencing
F)Email
G)Person who decodes the message
H)Spoken word
I)Response from the receiver
J)When a listener crosses her arms and legs

Accepted Answer

The sender is the person who encodes the message in the communication process.

Question 19

Match the following.You may use a response once,more than once,or not at all.
-Credibility about the subject
A)Individual barriers
B)Organizational barriers

Accepted Answer

Credibility about the subject is related to individual barriers, as it refers to the perception of expertise and knowledge that individuals have on a particular topic. Organizational barriers refer to obstacles related to the structures, policies, and practices of an organization, which may hinder communication and collaboration among individuals.

Question 20

Special Exercises
Match the following.You may use a response once,more than once,or not at all.
-The VP of marketing called Pelham's CEO and asked her if she wanted him to bring the advertising campaign proposal for her approval.
A)Vertical communication
B)Horizontal communication
C)Noise
D)Nonverbal communication
E)Grapevine
F)Telecommuting

Accepted Answer

This is an example of vertical communication, as the VP of marketing (who is likely in a higher position in the hierarchy) is communicating with the CEO (who is likely in a higher position in the hierarchy) to get approval for the advertising campaign proposal.

Answer: D
 The passage does not provide any information about nonverbal communication, noise, grapevine or telecommuting, so those choices are not applicable.

Quiz 17: Managing Interpersonal Relations and Communication

Special Exercises Match the following.You may use a response once,more than once,or not at all. -Meanwhile,employees of the firm were passing around gossip about last night's company holiday party.

Match the following.You may use a response once,more than once,or not at all. -Poor listening skills

Match the following.You may use a response once,more than once,or not at all. -Noise

Match the following.You may use a response once,more than once,or not at all. -Grapevine

Match the following.You may use a response once,more than once,or not at all. -Feedback

Match the following.You may use a response once,more than once,or not at all. -Horizontal communication

Match the following.You may use a response once,more than once,or not at all. -Nonverbal communication

Special Exercises Match the following.You may use a response once,more than once,or not at all. -An assistant missed the gossip because he was working from home that day.

Match the following.You may use a response once,more than once,or not at all. -Transmission channels

Match the following.You may use a response once,more than once,or not at all. -Language differences

Match the following.You may use a response once,more than once,or not at all. -Written communication

Match the following.You may use a response once,more than once,or not at all. -Oral communication

Match the following.You may use a response once,more than once,or not at all. -Different perceptions

Match the following.You may use a response once,more than once,or not at all. -Reluctance to communicate

Match the following.You may use a response once,more than once,or not at all. -Receiver

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The CEO of Pelham Industries sent a memo to her vice presidents scheduling a meeting in her office next Tuesday at 10a.m.

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The vice president of marketing at Pelham called the vice president of production and asked if he knew the purpose of the upcoming meeting.

Match the following.You may use a response once,more than once,or not at all. -Sender

Match the following.You may use a response once,more than once,or not at all. -Credibility about the subject

Special Exercises Match the following.You may use a response once,more than once,or not at all. -The VP of marketing called Pelham's CEO and asked her if she wanted him to bring the advertising campaign proposal for her approval.