FedEx focuses on top line⎯quality and customer satisfaction.UPS focuses on bottom line⎯efficiency and cost.They have differences in ____ control.
A) operations
B) organizational
C) strategic
D) functional
E) environmental

Question

Quizplus · Accepted Answer

The differences between FedEx and UPS in their focus on quality/customer satisfaction and efficiency/cost is a strategic difference, as it relates to their overarching approach to how they run their businesses.

FedEx Focuses on Top Line⎯quality and Customer Satisfaction