American Greetings Corporation reported that "its sales have been hurt by people increasingly using the Internet to communicate" and by "lower-priced competition including Hallmark's Warm Wishes line of 99-cent cards." As a result,it decided to lay off 13 percent of its full-time workforce.This need for cost-cutting measures would have been detected by its ____ control system.
A) operations
B) organizational
C) strategic
D) functional
E) environmental

Question

Quizplus · Accepted Answer

The need for cost-cutting measures indicates that American Greetings Corporation needed to adjust its strategy to remain competitive in the market. Therefore, this situation corresponds to strategic control, which focuses on monitoring and adjusting the overall strategy of the organization to achieve its objectives. Option A is incorrect, as operations control is concerned with managing the daily activities of the organization. Option B is incorrect, as organizational control is about coordinating different parts of the organization to achieve a common goal. Option D is incorrect, as functional control focuses on managing specific departments or functions within the organization. Option E is incorrect, as environmental control is about monitoring and adapting to external factors that may affect the organization's performance.

American Greetings Corporation Reported That "Its Sales Have Been Hurt