Question 1

Secretary of Defense,Gates,shifted the pentagon's budget from expensive,high tech weapon systems to timely,responsive systems.Small defense contractors were more responsive to the change and won more contracts.In this case ____ control helped the small companies.
A) structural
B) hierarchical
C) strategic
D) managerial
E) operations

Accepted Answer

The answer of Secretary of Defense,Gates,shifted the pentagon's budget from...

Question 2

Apple iPhones are notorious for cracked screens.When a customer brings one in to an iStore,the employee checks the customer records and may replace the screen for free.Which step in the control process does this represent?
A) Taking corrective action
B) Measuring performance
C) Comparing performance to standards
D) Establishing performance standards
E) Setting goals

Accepted Answer

Taking corrective action involves rectifying issues or deviations from the expected standard, which in this case is represented by replacing the cracked screen on an iPhone to restore it to its expected condition.

Question 3

Google partnered with Nielsen Co.to poll users about ads on Google+.Nielsen then packaged the information for advertisers.This was a response to advertiser complaints about the effectiveness of ads on the social network.This indicates that Google is placing an emphasis on ____ controls.
A) structural
B) hierarchical
C) strategic
D) managerial
E) operations

Accepted Answer

The answer of Google partnered with Nielsen Co.to poll users...

Question 4

eBay partnered with Nielsen Co.to poll users about ads on eBay.Nielsen then packaged the information for advertisers.This was a response to advertiser complaints about the effectiveness of ads on the Internet.Verifying ad effectiveness of other companies before buying ad space on eBay is a ____ control for the businesses.
A) screening
B) preliminary
C) concurrent
D) postaction
E) feedback

Accepted Answer

Preliminary control involves measures taken before a work activity begins to ensure that plans are executed properly. In this case, verifying ad effectiveness before purchasing ad space is a form of preliminary control to ensure that the advertising will be effective and meet the advertisers' needs.

Question 5

Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions,for coordinating the organization's overall control system,and for gathering and assimilating relevant information.
A) ombudsmen
B) facilitators
C) change agents
D) controllers
E) control champions

Accepted Answer

The term "controllers" specifically refers to individuals who assist in the control functions of the organization, coordinate the overall control system, and gather relevant information. The other options listed are not commonly associated with these responsibilities in an H-form or M-form organizational design.

Question 6

Thousands of people audition each year to be contestants on American Idol.The audition is an example of a ____ control.
A) screening
B) preliminary
C) concurrent
D) postaction
E) feedback

Accepted Answer

The answer of Thousands of people audition each year to...

Question 7

The ____ at McDonald's fast-food restaurants is to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.
A) structural goal
B) physical resource control
C) financial control
D) corrective strategy
E) control standard

Accepted Answer

The control standard is a specific performance target that is meant to achieve efficiency, productivity, and effectiveness. The given statement about filling each order within 90 seconds and having no customer wait longer than 3.5 minutes is a clear example of a control standard that is being employed by McDonald's fast-food restaurants.

Question 8

After evaluation,an appropriate decision may be to
A) raise standards.
B) do nothing.
C) correct the deviation.
D) lower standards.
E) Do any of these choices

Accepted Answer

After evaluation, the appropriate decision could be any of these choices depending on the specific circumstances and outcomes of the evaluation. Raising standards might be necessary if the current standards are too low and not challenging enough, doing nothing could be the best decision if the evaluation shows that everything is on track, correcting the deviation is needed if there are discrepancies between planned and actual performance, and lowering standards might be considered if the current standards are found to be unrealistically high.

Question 9

To the extent possible,standards used for control purposes should be derived from
A) historical data.
B) time-series data.
C) external data.
D) organizational goals.
E) production indices.

Accepted Answer

Standards used for control purposes should ideally be derived from organizational goals to ensure that the control mechanisms are aligned with the objectives the organization aims to achieve. This alignment helps in effectively guiding the organization towards its strategic targets.

Question 10

Managing receivables to make sure customers are paying their bills on time is an example of the need for ____ control.
A) financial
B) information
C) physical
D) human
E) strategic

Accepted Answer

Managing receivables involves financial control, specifically in the area of cash flow management. This involves monitoring and ensuring timely payments from customers to maintain the financial health of the business. Information, physical, human, and strategic controls may also play a role in managing receivables, but the primary need is for financial control.

Question 11

Anu is comparing the performance of her small landscaping business against the standards she established.When she has finished her comparisons,any of the following actions may be appropriate EXCEPT
A) correct deviations as required.
B) maintain the status quo.
C) increase the control standards.
D) eliminate the control if things went as planned.
E) decrease the control standards.

Accepted Answer

Eliminating the control just because things went as planned is not a advisable decision. Controls are important to maintain consistent performance and ensure that standards are met. Even if performance is meeting or exceeding standards, it is important to continue with the control measures to ensure continued success.

Question 12

McDonald's fast-food restaurants aim to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.This is derived from the company's
A) historical data.
B) time-series data.
C) external data.
D) organizational goals.
E) production indices.

Accepted Answer

The given goal of filling each order within 90 seconds and having no customer wait longer than 3.5 minutes is a part of McDonald's organizational goals.

Question 13

During episodes of the Biggest Loser,contestants compete to lose weight and stay at the ranch,because someone leaves each week.This is an example of a ____ control.
A) screening
B) preliminary
C) postaction
D) cybernetic
E) yes-no

Accepted Answer

The answer of During episodes of the Biggest Loser,contestants compete...

Question 14

To what part of a system are preliminary controls applied?
A) Resources
B) Transformation processes
C) Outputs
D) Feedback elements
E) Subsystems

Accepted Answer

Preliminary controls are applied to resources to ensure they meet the necessary standards before entering the transformation process.

Question 15

Standards used in organizational control are most like
A) policies.
B) strategies.
C) goals.
D) rules.
E) standing plans.

Accepted Answer

Standards used in organizational control are most like goals because they both serve as targets or benchmarks against which actual performance is measured.

Question 16

The last step in the control process is to
A) establish standards.
B) determine the need for corrective action.
C) compare performance against standards.
D) measure performance.
E) maintain the status quo.

Accepted Answer

The last step in the control process involves determining the need for corrective action. This step comes after establishing standards, measuring performance, and comparing performance against those standards. If the comparison reveals discrepancies, corrective action is necessary to align performance with the established standards.

Question 17

Company websites monitor where viewers look,how long they stay on a page,and the actions they take on the website.This gives companies a lot of information about their customers and viewers.It also represents which step in the control process?
A) establish standards
B) determine the need for corrective action
C) compare performance against standards
D) measure performance
E) change control process

Accepted Answer

Monitoring where viewers look, how long they stay on a page, and the actions they take on a website is a method of measuring performance. This step involves collecting data on the actual performance to compare it against pre-established standards.

Question 18

Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money.What kind of operations control is this?
A) Preliminary
B) Feedback
C) Concurrent
D) Screening
E) Yes-no

Accepted Answer

This is a preliminary control because it is a proactive measure taken before the individual begins working or volunteering, ensuring they meet certain standards to prevent potential issues.

Question 19

The credit crisis and the Federal Reserve's response to it faced criticism from Congress.The Treasury Department requested a review of the central bank's structure and governance.There is now broad support for auditing the Fed using the Government Accountability Office.The change in the economic and political environment of the Fed means the Fed needs to adapt its ____ control.
A) structural
B) hierarchical
C) strategic
D) managerial
E) operations

Accepted Answer

The sentence suggests that the economic and political environment of the Fed has changed and the central bank needs to adapt its control accordingly. Therefore, the appropriate type of control in this context is strategic control, which involves selecting and implementing strategies to achieve organizational goals in a changing environment. Structural, hierarchical, managerial, and operations control refer to more static forms of control that are focused on maintaining order and efficiency in organizations, rather than adapting to changes in the external environment.

Question 20

A college admissions board required students to have certain grade point averages and SAT scores to be accepted at the school.What form of operations control do these requirements represent?
A) Screening
B) Preliminary
C) Postaction
D) Cybernetic
E) Yes-no

Accepted Answer

Preliminary control involves setting standards before the actual process begins, such as requiring certain GPAs and SAT scores for college admissions.

Quiz 19: Basic Elements of Control

Secretary of Defense,Gates,shifted the pentagon's budget from expensive,high tech weapon systems to timely,responsive systems.Small defense contractors were more responsive to the change and won more contracts.In this case ____ control helped the small companies.

Apple iPhones are notorious for cracked screens.When a customer brings one in to an iStore,the employee checks the customer records and may replace the screen for free.Which step in the control process does this represent?

Google partnered with Nielsen Co.to poll users about ads on Google+.Nielsen then packaged the information for advertisers.This was a response to advertiser complaints about the effectiveness of ads on the social network.This indicates that Google is placing an emphasis on ____ controls.

Businesses that use H-form or M-form organizational design may have several ____ who are responsible for helping line managers with their control functions,for coordinating the organization's overall control system,and for gathering and assimilating relevant information.

Thousands of people audition each year to be contestants on American Idol.The audition is an example of a ____ control.

The ____ at McDonald's fast-food restaurants is to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.

After evaluation,an appropriate decision may be to

To the extent possible,standards used for control purposes should be derived from

Managing receivables to make sure customers are paying their bills on time is an example of the need for ____ control.

Anu is comparing the performance of her small landscaping business against the standards she established.When she has finished her comparisons,any of the following actions may be appropriate EXCEPT

McDonald's fast-food restaurants aim to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.This is derived from the company's

During episodes of the Biggest Loser,contestants compete to lose weight and stay at the ranch,because someone leaves each week.This is an example of a ____ control.

To what part of a system are preliminary controls applied?

Standards used in organizational control are most like

The last step in the control process is to

Company websites monitor where viewers look,how long they stay on a page,and the actions they take on the website.This gives companies a lot of information about their customers and viewers.It also represents which step in the control process?

Everyone working or volunteering for Girl Scouts has a background check before they can work with girls or handle money.What kind of operations control is this?

A college admissions board required students to have certain grade point averages and SAT scores to be accepted at the school.What form of operations control do these requirements represent?