Since organizational citizenship behaviour falls outside one's job description,there is no need for employees to engage in such behaviours,and no need for managers to be concerned about managing this behaviour.

Question

Quizplus · Accepted Answer

Organizational citizenship behaviour (OCB) refers to voluntary actions or behaviours that go beyond an individual's job requirements, but can benefit the organization. While it may not be explicitly stated in an employee's job description, OCB can have a significant impact on organizational performance and productivity. Therefore, managers should be concerned about managing and encouraging OCB among employees.

Since Organizational Citizenship Behaviour Falls Outside One's Job Description,there Is